Client Service Manager

4 weeks ago

Burnaby, British Columbia, Canada Brown and Caldwell Full time

Job Summary:

Brown and Caldwell is seeking an experienced Client Service Manager to play a key role in the growth of our Vancouver, British Columbia office. As a Client Service Manager, you will be responsible for maintaining and developing client relationships, connecting Brown and Caldwell solutions to client needs, leading project teams in quality project delivery, and guiding procurement stages leading to new opportunities.

About the Role:

This position will serve as a key leadership team member in supporting our existing clients and executing our growth plans for the Lower Mainland, British Columbia, and beyond. You will have responsibilities that include overseeing the sales, client development, client relationship management, project delivery, contract scope, schedule, and price preparation, and client service team leadership.

Key Responsibilities:

  • Develop high-value client relationships, while representing Brown and Caldwell with key clients and teaming partners.
  • Engage and cultivate client service teams to support understanding and delivering on client needs and expectations.
  • Create client engagement strategies and pursuit plans, actively leading in key opportunity proposal strategy, positioning, teaming, messaging and interview development.
  • Work with business leaders to develop, communicate, and deliver client-focused business plans that support overall company objectives.
  • Serve as project manager or senior technical resource for key clients. Manage multi-disciplinary resources to deliver projects on schedule and budget and according to client critical success factors.
  • Manage projects and risks to Brown and Caldwell's standards, using our tools and templates for project delivery.
  • Ensure quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints.
  • Work closely with the Project Delivery team to drive 'on plan' project delivery for the Business.
  • Utilize internal systems for communication, tracking and collaboration on projects and opportunities.
  • Support development of staff members, especially as it relates to exceptional client service delivery, strategic planning, and effective communication.
  • Supervise and mentor junior staff members.
  • Meet identified performance metrics including annual sales goals, project budgets and schedules.
  • Leverage resources, experience and skills of the firm to support client goals.
  • Participate in professional societies, creating connections for BC and technical professionals in support of client goals.

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