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Pandora Sales and Service Lead

2 months ago


Toronto, Ontario, Canada Pandora Full time

As a Sales Lead at Pandora, you will be the ultimate brand ambassador, fully immersing yourself in our culture, products, and values.



This role is instrumental in delivering exceptional customer experiences, providing support to managers and sales associates, and driving sales growth.



About the Team

The Sales Lead will be part of a dynamic team that is passionate about Pandora's brand and products.



Key Responsibilities


  • Embody our brand philosophy, ensuring that every guest interaction reflects our core values and leaves a lasting impression.
  • Dare to embrace the store culture, maintaining a high-performance selling environment that creates moments and exceeds shopper expectations.
  • Craft a loyal customer base through engaging with valued clients, building genuine connections, and fostering long-lasting relationships.
  • Dream to coach and inspire the sales team, fostering a sense of accountability for both yours and the overall store performance.
  • Stay up-to-date on product knowledge, sales techniques, and industry trends to deliver exceptional customer experiences.


Requirements


  • Results-oriented seller with at least 2 years of experience in a high-performance selling environment.
  • Excellent communication and interpersonal skills, with the ability to connect with people at all levels of the organization.
  • Strong business acumen, analytical thinking, and problem-solving skills to drive sales growth and meet targets.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Knowledge of Microsoft Office Suite, KWI, POS systems, and applicant tracking systems.
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays.


About Pandora

Pandora is a world-leading designer, manufacturer, and marketer of hand-finished jewelry made from high-quality materials at affordable prices.



We are passionate about empowering people to express themselves and celebrate their individuality through our products and brand.



About the Benefits


  • We offer a competitive compensation package, including base pay and commission or bonuses.
  • Extensive benefits, including medical, dental, vision, flexible spending accounts, and more.
  • Ongoing learning and development opportunities to support your career growth and success.


About the Location

Pandora has a presence in over 100 countries, with a growing team in the USA.



Our North American region encompasses over 1,000 points of sale, including over 300 concept stores.