Customer Service Sales Analyst

4 weeks ago

Toronto, Ontario, Canada Safran Landing Systems Full time

Job Description

Create and maintain SAP Sales Orders and Purchase Orders in SAP. Perform invoicing for all program deliverables, including necessary debits/credits as required. Ensure on a monthly basis, all invoices are clear for payment. Work with customers to ensure past due invoices are actioned. Elevate any unresolved issues to Team Leader.

Key Responsibilities

  • Manage POs in customers Portal where required. Acknowledge receipt and ensure compliance in accordance with contract or PO.
  • Analyze and perform warranty adjudication. Review past repair history, entry into service information and warranty periods for individual contracts.
  • Host and/or participate in Teams meetings with suppliers and customers as required to ensure utmost on-time delivery.
  • Meet with internal team to monitor work order progress to facilitate 100% on-time delivery.
  • Understand the level of arrears and reasons for late deliveries. Where/when appropriate, negotiate customer alleviation of late deliveries by offering exchanges etc.
  • Assist with program demand analysis in order to facilitate program demand forecasting within the 5 year MTP.
  • Check conformity to Contract, collaborate with customer on any issues. Acknowledge, accept or reject based on contractual terms and conditions, pricing and lead-time.
  • Create and maintain PO review sheets for every PO/revision received in line with Internal Controls.
  • Support all audits for sales data and Internal Controls.
  • Maintain a detailed delivery matrix for all items shipped.
  • Perform customer self audits as required.
  • Produce monthly sales reports, as required, and explain deltas of actual data vs forecasted data.
  • Gather cost and lead time data to support responses to RFQs.
  • Daily communication and coordination with Customer on multiple subjects including but not limited to delivery status, invoicing, schedule/demand changes.
  • Support MRO managers and planners on multiple subjects as required.
  • Carrying of AOG on a rotational basis.

Requirements

  • Diploma or degree in Business Administration or a related field.
  • 3 + years of experience in a manufacturing or high tech environment including 2 years within the commercial aerospace sector.
  • Strong influencing and relationship building skills.
  • Excellent oral and written communications skills.
  • Outstanding teamwork and interpersonal skills.
  • Ability to organize and prioritize workload, and co-ordinate several priorities at one time.
  • Good understanding of Operations and Finance. Monitor profit margins.
  • Strong problem-solving and decision making skills.
  • Extensive knowledge in Microsoft applications.
  • SAP experience in a Sales Environment is preferred.
  • Ability to handle several aggressive deadlines at once.
  • Participation in AOG on-call rotation as required.

About Us

Safran Landing Systems is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply. If you love a challenge and want to work in an exciting, high-tech environment, we want to hear from you. We see diversity as a means to leverage creativity, collective performance and innovation. We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. SafranLS is committed to a positive, supportive, and inclusive environment with continual learning opportunities and a focus on well-being in the workplace.

SafranLS offers accommodations for people with disabilities in all parts of the hiring process and will work with applicants to meet accommodation needs that are made known to SafranLS in advance.

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