Customer Support Analyst Position

2 weeks ago


Toronto, Ontario, Canada N. Harris Computer Corporation - CAD Full time

Customer Support Analyst Role

The Application Support Analyst will provide technical support to customers involving answering complex questions, contributing to a knowledge base, and serving as a liaison between the company and the customer support team.

This position requires excellent analytical and problem-solving skills to troubleshoot and resolve computing issues. The ideal candidate will have prior experience in support and be proficient in Microsoft Office products.

Responsibilities:

  • Handles escalated support calls or tickets, and works directly with customers to provide services and help resolve computing problems.
  • Manages bug fixes and software enhancements to improve overall system functionality.
  • Exercises sound professional judgment in analysis of problems to determine the best course of action.
  • Provides technical leadership and training for lower-level support specialists.
  • Collects detailed information to categorize requests and determine the method of resolution.
  • Directs the activities of lower-level technical support analysts to contribute to the overall performance of the help desk operation.
  • Other duties as assigned by management.

Qualifications:

  • At least three years of prior support experience.
  • Proficiency with Microsoft Office products.
  • Excellent analytical and problem-solving skills.
  • Ability to handle customer inquiries, requests, and complaints in an efficient and effective manner.
  • Excellent oral and written communication skills.
  • Highly developed organizational skills and time management ability.
  • Ability to work independently and as part of a team.
  • Highly motivated, flexible, and adaptable nature.
  • Able to deal with different personality styles.
  • Ability to learn quickly in a fast-paced environment.
  • Excellent computer skills and knowledge of computer hardware and office software.


  • Toronto, Ontario, Canada N. Harris Computer Corporation - CAD Full time

    Customer Support AnalystThe Customer Support Analyst plays a critical role in ensuring the success of our customers by providing timely and effective support for our software applications. This position requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.Key...


  • Toronto, Ontario, Canada N. Harris Computer Corporation - CAD Full time

    Customer Support AnalystThe Customer Support Analyst plays a critical role in ensuring the success of our customers by providing timely and effective support for our software applications. This position requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.Key...

  • IT Support Analyst

    1 month ago


    Toronto, Ontario, Canada beBee Professionals Full time

    Job Offer: Support AnalystbeBee Professionals is seeking a highly skilled Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams.Key Responsibilities:Provide technical support to customers and internal teams via phone, email, or in-personTroubleshoot...

  • IT Support Analyst

    1 month ago


    Toronto, Ontario, Canada beBee Professionals Full time

    Job Offer: Support AnalystbeBee Professionals is seeking a highly skilled Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams.Key Responsibilities:Provide technical support to customers and internal teams via phone, email, or in-personTroubleshoot...

  • IT Support Analyst

    1 month ago


    Toronto, Ontario, Canada beBee Professionals Full time

    System Support Analyst Job DescriptionWe are seeking a highly skilled System Support Analyst to join our team at beBee Professionals in Toronto. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our customers and internal teams.Key Responsibilities:Troubleshoot and resolve technical issues...

  • IT Support Analyst

    1 month ago


    Toronto, Ontario, Canada beBee Professionals Full time

    System Support Analyst Job DescriptionWe are seeking a highly skilled System Support Analyst to join our team at beBee Professionals in Toronto. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our customers and internal teams.Key Responsibilities:Troubleshoot and resolve technical issues...


  • Toronto, Ontario, Canada N. Harris Computer Corporation - CAD Full time

    Customer Support AnalystThe Customer Support Analyst provides technical support to customers, answering complex questions, contributing to a knowledge base, and serving as a liaison between the company and the customer support team.Key Responsibilities:Handles escalated support calls or tickets, working directly with customers to provide services and help...

  • Data Analyst Position

    1 month ago


    Toronto, Ontario, Canada Randstad Full time

    Data Analyst Contract OpportunityWe are pleased to offer a new contract opportunity for a Data Analyst to join our team at Randstad. This role is a hybrid position, requiring 2 days of work per week, with Tuesday as the anchor day.Key Highlights:Work with a leading employer in the local marketPotential for contract conversionAbout the Role:This Data Analyst...

  • Data Analyst Position

    1 month ago


    Toronto, Ontario, Canada Randstad Full time

    Data Analyst Contract OpportunityWe are pleased to offer a new contract opportunity for a Data Analyst to join our team at Randstad. This role is a hybrid position, requiring 2 days of work per week, with Tuesday as the anchor day.Key Highlights:Work with a leading employer in the local marketPotential for contract conversionAbout the Role:This Data Analyst...

  • IT Support Analyst

    4 weeks ago


    Toronto, Ontario, Canada beBee Professionals Full time

    We are seeking an IT Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams, as well as troubleshooting hardware and software issues.Key Responsibilities:Provide technical support to customers and internal teams via phone, email, and in-personTroubleshoot...


  • Toronto, Ontario, Canada beBee Professionals Full time

    Client Services Analyst OpportunityWe are seeking a highly skilled Client Services Analyst to join our team at beBee Professionals in Toronto. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met in a timely and efficient manner.Key Responsibilities:Respond to customer...


  • Toronto, Ontario, Canada beBee Professionals Full time

    Client Services Analyst OpportunityWe are seeking a highly skilled Client Services Analyst to join our team at beBee Professionals in Toronto. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met in a timely and efficient manner.Key Responsibilities:Respond to customer...

  • Data Analyst Position

    4 weeks ago


    Toronto, Ontario, Canada Randstad Full time

    Data Analyst Contract OpportunityWe are pleased to offer a new contract opportunity for a Data Analyst to join our team at a leading employer in the local market.Key Highlights24-month contractHybrid role with 2 days per week in the officeOpportunity to work with a reputable employerPotential for contract conversionThis is a great opportunity for a Data...


  • Toronto, Ontario, Canada Snapcommerce Full time

    About the PositionWe are seeking a Data Analyst Intern to contribute to our data team, supporting our business strategy and growth through data-driven insights. As a Data Analyst Intern at Snapcommerce, you will be responsible for analyzing and visualizing large datasets to inform business decisions. With a strong analytical approach, you will help our team...

  • Sales Representative

    3 weeks ago


    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**We are seeking a highly motivated and results-driven Sales Representative to join our team at Zedd Customer Solutions. As an Inside Sales Professional, you will be responsible for making and receiving telephone calls to existing and new customers, promoting our products and services, and meeting established sales goals.Key...


  • Toronto, Ontario, Canada beBee Professionals Full time

    Client Services Analyst RoleWe are seeking a highly skilled Client Services Analyst to provide technical support to our clients at beBee Professionals in Toronto.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and efficient manner.Maintain accurate customer records and provide feedback to the team on customer...


  • Toronto, Ontario, Canada beBee Professionals Full time

    Client Services Analyst Job DescriptionWe are seeking a highly skilled Client Services Analyst to provide technical support to our clients at beBee Professionals in Toronto.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and efficient manner.Maintain accurate customer records and provide feedback to the team on...


  • Toronto, Ontario, Canada beBee Professionals Full time

    Client Services Analyst Job DescriptionWe are seeking a highly skilled Client Services Analyst to provide technical support to our clients at beBee Professionals in Toronto.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and efficient manner.Maintain accurate customer records and provide feedback to the team on...


  • Toronto, Ontario, Canada beBee Professionals Full time

    Client Services Analyst RoleWe are seeking a highly skilled Client Services Analyst to provide technical support to our clients at beBee Professionals in Toronto.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and efficient manner.Maintain accurate customer records and provide feedback to the team on customer...


  • Toronto, Ontario, Canada LCBO Full time

    Position Overview Assess and review Customer Support performance indicators, including call volumes, response times, and customer satisfaction levels. Collect and analyze data and statistics utilizing industry-standard practices. Execute data mining and deliver comprehensive analysis across all communication channels (telephone, email, internet,...