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Customer Service Supervisor

2 months ago


Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service department and ensuring that our clients receive exceptional service.

Key Responsibilities:
  • Leadership: Supervise and coordinate the activities of customer service representatives, providing guidance and support as needed.
  • Quality Control: Verify the accuracy of work and ensure that all tasks are completed to a high standard.
  • Reporting: Prepare and submit reports to management, highlighting key performance indicators and areas for improvement.
  • Problem-Solving: Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Performance Reviews: Conduct regular performance reviews with team members, providing feedback and coaching to help them grow in their roles.
  • Technical Skills: Maintain operation of computer systems, equipment, and machinery, and arrange for repair work as needed to ensure business continuity and customer service delivery.
  • Inventory Management: Requisition materials and supplies, and organize and maintain inventory to ensure that our team has the resources they need to succeed.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 2 years to less than 3 years of experience in a customer service or operations role.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment with a focus on attention to detail.
  • Personal Suitability: Excellent oral and written communication skills, with a strong focus on client service and teamwork.