Customer Service Supervisor

1 month ago

Edmonton, Alberta, Canada G19 Graphics Ltd. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at G19 Graphics Ltd. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Team Leadership: Lead and manage a team of customer service representatives to ensure that they are providing excellent service to our customers.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Training and Development: Provide training and development opportunities to our customer service representatives to ensure that they have the skills and knowledge needed to provide excellent service.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a customer service role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for growth and development within the company.
  • Support for Diversity and Inclusion: We are committed to creating a welcoming and inclusive work environment for all employees.

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