Customer Account Manager

2 weeks ago


Mississauga, Ontario, Canada Brambles Full time

Overview:

Brambles is a global leader in the supply chain and logistics industry, offering innovative solutions to businesses across various sectors. As an Account Coordinator, you will play a vital role in driving customer satisfaction and operational efficiency.

Job Summary:

We are seeking an experienced and results-driven professional to join our team as a Customer Account Manager - Supply Chain Specialist. The successful candidate will be responsible for managing a territory of approximately 500 accounts, ensuring regular customer interactions, and monitoring customer loyalty and satisfaction through effective communication and service.

About the Role:

The ideal candidate will have a Bachelor's degree or College Diploma and 3-5 years of sales/service experience in a service-oriented company. Proven ability to manage customer relationships effectively, proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook), and experience with financial measures and Key Performance Indicators are essential skills required for this position.

Key Responsibilities:

  • Manage a territory of approximately 500 accounts, ensuring regular customer interactions
  • Monitor and improve customer loyalty and satisfaction through effective communication and service
  • Respond to inquiries regarding billing and account health, resolving any issues promptly
  • Drive sales and customer service activities to meet budgeted revenue targets
  • Implement best practices and promote new products and services to enhance customer experience

Benefits and Perks:

As a Brambles employee, you can expect a competitive salary, performance-based incentives, flexibility of a hybrid work model, and support for Health & Safety initiatives within the workplace. We also offer opportunities for career advancement and growth within a global organization.

Preferred Qualifications:

  • Knowledge of Six Sigma/Lean methodologies
  • Experience working with SAP
  • Bilingual in English and French

Salary: Estimated annual salary: $65,000 - $85,000



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