Desktop Support Specialist
5 days ago
Job Summary
Westport Fuel Systems Inc is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to employees across North America.
Key Responsibilities
- Provide timely and professional technical support to employees via phone, email, and in-person
- Field incoming helpdesk ticket requests and resolve issues efficiently
- Partner with other IT support staff to ensure seamless support
- Communicate technical information to both technical and non-technical employees
- Maintain and track inventory of all IT hardware and software
Health and Safety Responsibilities
- Promote a safe working environment by following all environmental and health and safety procedures
- Report any unsafe conditions or behaviors
- Cooperate with the Joint Health and Safety Committee
Requirements
- 5+ years of experience in IT support
- IT certifications, diploma, or combination of related education and experience
- Technical expertise in supporting Windows 10, MS Office 365, and basic experience with Apple OS
- Experience with MS Power Shell, batch files, or similar command line management tools
- Experience with MS TEAMS and SharePoint
- Medium to advanced MS Excel experience for generating reports and analyzing data
- Medium to advanced networking knowledge, Meraki, Cisco Systems preferred
- Medium to advanced knowledge managing Apple and Android mobile devices in MDM
- Demonstrated ability to plan, manage, and track daily tasks and projects
- Ability to identify, prioritize, and escalate situations requiring urgent attention
- Expertise in computer and software troubleshooting, including hardware builds and light repairs
- Works well under pressure in an environment with competing demands and tight deadlines
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Knowledge of good IT customer service, including patience and a knack for understanding customer needs
- Excellent communication skills and works effectively with non-technical users
- Fluent in English
Compensation and Benefits
This role offers a competitive compensation and benefits program, including a salary within our hiring range of $55,000-$65,000. Salary is dependent on numerous factors, including skills and experience.
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