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Desktop Support Specialist

2 months ago

Cambridge, Ontario, Canada Westport Fuel Systems Inc Full time
Job Description

**Job Title:** Desktop Support Specialist

**Job Summary:** We are seeking a highly skilled Desktop Support Specialist to join our team at Westport Fuel Systems Inc. The successful candidate will be responsible for providing technical support and assistance to employees across North America.

**Key Responsibilities:**

  • Provide timely and professional technical support to employees via phone, email, and in-person
  • Field incoming helpdesk ticket requests and resolve issues efficiently
  • Partner with other IT support staff to ensure seamless support
  • Communicate technical information to both technical and non-technical employees
  • Maintain and track inventory of all IT hardware and software

**Health and Safety Responsibilities:**

  • Promote a safe working environment by following all Environmental, Health, and Safety procedures
  • Report any unsafe conditions, behaviors, or accidents
  • Cooperate with the Joint Health and Safety Committee and Safety Representative

**Requirements:**

  • 5+ years of related IT experience
  • IT certifications, diploma, or combination of related education and experience
  • Demonstrated experience using IT service delivery tools and knowledge-based systems
  • Technical expertise in supporting Windows 10, MS Office 365, and basic experience with Apple OS
  • Experience with MS Power Shell, batch files, or similar command line management tools
  • Experience with MS TEAMS and SharePoint
  • Medium to Advanced MS Excel experience for generating reports and analyzing data
  • Medium to Advanced networking knowledge, Meraki, Cisco Systems preferred
  • Medium to Advanced knowledge managing Apple and Android mobile devices in MDM
  • Demonstrated ability to plan, manage, and track daily tasks and projects
  • Ability to identify, prioritize, and escalate situations requiring urgent attention
  • Expertise in computer and software troubleshooting, including hardware builds and light repairs
  • Works well under pressure in an environment with competing demands and tight deadlines
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Knowledge of good IT customer service, including patience and a knack for understanding customer needs
  • Excellent communication skills and works effectively with non-technical users

**Salary Range:** This role offers a competitive compensation and benefits program, including a salary within our hiring range of $55,000-$65,000. Salary is dependent on numerous factors, including skills and experience.