IT Help Desk Technician

2 months ago

Cambridge, Ontario, Canada Westport Fuel Systems Inc Full time

Job Summary

Westport Fuel Systems Inc is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to employees across North America.

Key Responsibilities

  • Provide timely and professional technical support to employees via phone, email, and in-person
  • Field incoming helpdesk ticket requests and resolve issues efficiently
  • Partner with other IT support staff to ensure seamless support
  • Communicate technical information to both technical and non-technical employees
  • Maintain and track inventory of all IT hardware and software

Health and Safety Responsibilities

  • Promote a safe working environment by following all environmental and health and safety procedures
  • Report any unsafe conditions or behaviors
  • Cooperate with the Joint Health and Safety Committee and Safety Representative

Requirements

  • 5+ years of related IT experience
  • IT certifications, diploma, or combination of related education and experience
  • Demonstrated experience using IT service delivery tools and knowledge-based systems
  • Technical expertise in supporting Windows 10, MS Office 365, and basic experience with Apple OS
  • Experience with MS Power Shell, batch files, or similar command line management tools
  • Experience with MS TEAMS and SharePoint
  • Medium to Advanced MS Excel experience for generating reports and analyzing data
  • Medium to Advanced networking knowledge, Meraki, Cisco Systems preferred
  • Medium to Advanced knowledge managing Apple and Android mobile devices in MDM
  • Demonstrated ability to plan, manage, and track daily tasks and projects
  • Ability to identify, prioritize, and escalate situations requiring urgent attention
  • Expertise in computer and software troubleshooting, including hardware builds and light repairs
  • Works well under pressure in an environment with competing demands and tight deadlines
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Knowledge of good IT customer service, including patience and a knack for understanding customer needs
  • Excellent communication skills and works effectively with non-technical users
  • Fluent in English

Salary Range

This role offers a competitive compensation and benefits program, including a salary within our hiring range of $55,000-$65,000. Salary is dependent on numerous factors, including skills and experience.

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