Technical Content Specialist
6 days ago
About the Role
JSI is seeking a highly skilled Technical Content Specialist to join our team. As a Technical Content Specialist, you will be responsible for creating, validating, and maintaining comprehensive technical documentation for our engineering teams.
Key Responsibilities
- Create and maintain technical documentation, including deployment guides, upgrade procedures, system manuals, how-to guides, knowledge base articles, and troubleshooting guides.
- Collaborate with subject-matter experts to gather information, compile, develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Work closely with development and support leads to ensure documentation meets corporate standards and norms.
- Develop and implement necessary documentation templates and styles.
- Assume ownership of deployments and upgrades documentation.
- Evaluate current content and develop innovative methods for improvement.
- Act as a user advocate and provide a consistent voice across all documentation.
Requirements
- 4-7 years of experience as an effective technical writer.
- Proven ability to quickly learn and understand complex subject matter.
- Experience in writing documentation and procedure manuals for various audiences.
- Experience performing software deploys and troubleshooting skills.
- Superb written communication skills, with a keen eye for detail.
- Experience working with engineers to disseminate, write, and validate procedural content.
- Ability to handle multiple projects simultaneously.
- Curious and have a learning mindset.
Preferred Qualifications
- Bachelor's degree (or equivalent) in technology, communications, or relevant technical field.
- Firm understanding of SDLC (systems development lifecycle).
- Experience in software development or QA.
- Professional certification (ex: Society for Technical Communication).
- Experience with document encoding (XML, markdown, json, yaml).
- Experience with content management tools (Share point, Confluence).
- Experience with configuration management tools (JIRA, TFS).
- Experience with source control tools (Git).
- Experience working in an agile development environment.
- Project management experience.
- DevOps, Virtualization, Linux, Kubernetes, Containers.
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