Technical Content Specialist

6 days ago


Ottawa, Ontario, Canada JSI Full time

About the Role

JSI is seeking a highly skilled Technical Content Specialist to join our team. As a Technical Content Specialist, you will be responsible for creating, validating, and maintaining comprehensive technical documentation for our engineering teams.

Key Responsibilities

  • Create and maintain technical documentation, including deployment guides, upgrade procedures, system manuals, how-to guides, knowledge base articles, and troubleshooting guides.
  • Collaborate with subject-matter experts to gather information, compile, develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Work closely with development and support leads to ensure documentation meets corporate standards and norms.
  • Develop and implement necessary documentation templates and styles.
  • Assume ownership of deployments and upgrades documentation.
  • Evaluate current content and develop innovative methods for improvement.
  • Act as a user advocate and provide a consistent voice across all documentation.

Requirements

  • 4-7 years of experience as an effective technical writer.
  • Proven ability to quickly learn and understand complex subject matter.
  • Experience in writing documentation and procedure manuals for various audiences.
  • Experience performing software deploys and troubleshooting skills.
  • Superb written communication skills, with a keen eye for detail.
  • Experience working with engineers to disseminate, write, and validate procedural content.
  • Ability to handle multiple projects simultaneously.
  • Curious and have a learning mindset.

Preferred Qualifications

  • Bachelor's degree (or equivalent) in technology, communications, or relevant technical field.
  • Firm understanding of SDLC (systems development lifecycle).
  • Experience in software development or QA.
  • Professional certification (ex: Society for Technical Communication).
  • Experience with document encoding (XML, markdown, json, yaml).
  • Experience with content management tools (Share point, Confluence).
  • Experience with configuration management tools (JIRA, TFS).
  • Experience with source control tools (Git).
  • Experience working in an agile development environment.
  • Project management experience.
  • DevOps, Virtualization, Linux, Kubernetes, Containers.


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