Technical Support Specialist

1 day ago

Edmonton, Alberta, Canada Deva Applications Ltd. Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Deva Applications Ltd. The successful candidate will provide technical assistance and support to our users, ensuring they have a seamless experience with our systems.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues related to computer systems, networks, and internet connectivity.
  • Research and implement solutions to complex technical problems, utilizing user guides, technical manuals, and other resources.
  • Provide training and guidance to users on the effective use of computer systems and software.
  • Maintain a comprehensive problems and solutions log to facilitate knowledge sharing among technical support analysts.
  • Offer exceptional customer service, ensuring a positive experience for our users.
Requirements
  • College diploma or equivalent in a related field.
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of networking software, internet protocols, and desktop applications.
  • Excellent communication and problem-solving skills.
What We Offer
  • A competitive salary and benefits package.
  • A permanent, full-time position with a 35-40 hour workweek.
  • The opportunity to work with a dynamic team in a fast-paced environment.

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