Customer Solutions Advisor

4 weeks ago


Toronto, Ontario, Canada Scotiabank Full time

About the Role

As a Customer Solutions Advisor in the Outbound Mortgage department, you will contribute to the overall success of the Canadian Banking Contact Centre (CBCC) by executing individual goals, plans, and initiatives in support of the team's business strategies and objectives. You will ensure all activities are in compliance with governing regulations, internal policies, and procedures.

Key Responsibilities

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge:
  • Consistently provide customers with a professional, courteous, and positive experience by discovering needs, providing knowledgeable, accurate information, and solutions, and following through on commitments:
  • Consistently provide customers with excellent service, effectively manage workload, and stay actively available to receive customer requests:
  • Participate actively in team activities/initiatives by working cooperatively to the mutual benefit of all members and taking responsibility for self-learning and development:
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions:

Requirements

  • Post-secondary education in business or other related disciplines is an asset
  • French would be an asset
  • Excellent verbal and written communication skills are required
  • Previous retail banking and contact centre experience are highly desirable
  • Knowledge of Scotiabank's products and services
  • Ability to multi-task and use various systems to access information while engaging and interacting with the customer

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