Digital Operations Leadership Specialist

6 days ago


Toronto, Ontario, Canada Intelliswift Software Full time $48
Intelliswift Software Digital Operations Leadership Specialist

We are seeking a skilled Digital Operations Leadership Specialist to join our team. The successful candidate will be responsible for prioritizing and managing daily operational tasks, ensuring seamless coordination between stakeholders and the digital team.

Key Responsibilities:

  • Manage the triage process for incoming support requests, allocating resources effectively based on impact and urgency.
  • Collaborate with cross-functional teams to maintain high standards of operational performance.
  • Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
  • Develop and implement optimized standard operating procedures (SOPs) for digital operations and support.
  • Provide leadership, guidance, and mentorship to a team of digital support specialists.
  • Champion employee development and ensure alignment with performance goals as part of the client culture.
  • Establish and track key performance indicators (KPIs) for digital operations and support.
  • Generate insights through data analysis to inform decision-making and strategic planning.

Requirements:

  • Bachelor's degree in Business, Digital Marketing, IT, or related field (Master's preferred).
  • ~5-7+ years of experience in digital operations, support, or a related leadership role.
  • Proven track record in process optimization and workflow management.
  • Familiarity with workflow tools (Jira, Workfront), CMS platforms, and automation technologies.
  • Data driven decision making and technically proficient.
  • Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.

Salary Range: $120,000 - $150,000 per year, depending on experience.



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