Digital Operations Leadership Role
4 days ago
Intelliswift Software is seeking a skilled Digital Operations Manager to lead our digital team. This key role will be responsible for prioritizing and triaging daily operational tasks, acting as a central point of coordination between stakeholders and the entire digital team.
The successful candidate will possess exceptional leadership and analytical skills, ensuring continuous improvements and operational excellence by identifying opportunities to streamline processes. They will oversee BAU tasks, manage the triage process for incoming support requests, and collaborate with cross-functional teams to maintain high standards of operational performance.
Key Responsibilities:
- Prioritize and manage daily operational tasks to ensure timely execution and resolution of issues.
- Assign resources effectively based on impact and urgency through the triage process.
- Collaborate with cross-functional teams to maintain high standards of operational performance.
Workflow Optimization:
- Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
- Develop and implement optimized standard operating procedures (SOPs) for digital operations and support.
- Partner with teams to design scalable solutions that align with organizational goals.
Leadership and Team Development:
- Provide leadership, guidance, and mentorship to a team of digital support specialists and support teams.
- Foster a culture of continuous improvement and collaboration.
- Champion employee development and ensure alignment with performance goals.
Stakeholder Engagement:
- Act as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations.
- Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives.
Reporting and Analytics:
- Establish and track key performance indicators (KPIs) for digital operations and support.
- Generate insights through data analysis to inform decision-making and strategic planning.
- D deliver periodic reports on the health of operational workflows and optimization efforts.
This is a 12-month contract opportunity with a competitive salary range of CA$48.27 per hour, making it an attractive option for professionals in digital operations looking to advance their careers.
The ideal candidate will have a Bachelor's degree in Business, Digital Marketing, IT, or a related field, along with 5-7+ years of experience in digital operations, support, or a related leadership role. Proven track records in process optimization and workflow management are essential, as well as previous experience in Finance, Banking, or Asset Management.
The preferred candidate will also have strong analytical and problem-solving abilities, experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies. Exceptional communication and interpersonal skills are necessary, along with the ability to manage competing priorities in a fast-paced environment.
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