Digital Operations Specialist

1 month ago


Toronto, Ontario, Canada DEPT Full time

About the Role:

We are seeking a skilled Digital Operations Specialist to join our Client Services team at DEPT. The successful candidate will be responsible for managing client relationships, overseeing the delivery of integrated campaigns, and collaborating with cross-functional teams to ensure successful project outcomes.

Key Responsibilities:

  • Manage client briefs, plan, assign, and review creative work
  • Ensure client deadlines are met across multiple campaigns
  • Liaise with clients to clarify questions, manage expectations, and communicate status updates
  • Prioritize workload for the team and escalate when necessary
  • Maintain a deep understanding of client business strategies, objectives, brand, audiences, and challenges
  • Build strong relationships with key clients through regular meetings and communication

Requirements:

  • Agency experience is a plus
  • Experience delivering multi-channel marketing communications, including digital and direct
  • Strong organizational and prioritization skills
  • Ability to think strategically and work within short timeframes
  • Excellent communication and interpersonal skills

About DEPT:

DEPT is a pioneering digital agency that seeks to make a positive impact on the planet. We are committed to diversity, equity, and inclusion and are proud to be a Climate Neutral and B Corporation certified company.



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