Digital Operations Manager

1 week ago


Toronto Ontario, Ontario, Canada Swoon Full time

Digital Operations & Support Manager (12-Month Contract)

Location: Toronto, ON (Hybrid, 2 days in office)

Industry: Digital Operations

We are seeking a skilled and motivated Digital Operations & Support Manager to lead business-as-usual (BAU) activities, optimize workflows, and enhance platform efficiencies. This hybrid role in Toronto involves collaborating with cross-functional teams to ensure operational excellence, scalability, and stakeholder alignment.


Key Responsibilities

  • Oversee and prioritize BAU tasks, ensuring SLA compliance.
  • Optimize workflows through automation and process improvements.
  • Lead a team of digital support specialists to drive continuous improvement.
  • Manage relationships with stakeholders across technology, marketing, and business units.
  • Monitor KPIs and deliver insights to guide strategic planning.


Must-Have Qualifications

  • Bachelor’s degree in Business, Digital Marketing, IT, or related field.
  • 5-7+ years of experience in digital operations or leadership roles.
  • Strong knowledge of CMS platforms (Contentful, AEM) and tools like Jira and Workfront.
  • Proficiency in process optimization and data-driven decision-making.
  • Excellent communication and stakeholder management skills.


Nice-to-Have Qualifications

  • Familiarity with Agile methodologies (Scrum certification is a plus).
  • Experience in FinTech, MarCom, or investment sectors.
  • Knowledge of AWS, Akamai, and digital platform integrations.



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