Digital Operations Manager
1 week ago
Digital Operations & Support Manager (12-Month Contract)
Location: Toronto, ON (Hybrid, 2 days in office)
Industry: Digital Operations
We are seeking a skilled and motivated Digital Operations & Support Manager to lead business-as-usual (BAU) activities, optimize workflows, and enhance platform efficiencies. This hybrid role in Toronto involves collaborating with cross-functional teams to ensure operational excellence, scalability, and stakeholder alignment.
Key Responsibilities
- Oversee and prioritize BAU tasks, ensuring SLA compliance.
- Optimize workflows through automation and process improvements.
- Lead a team of digital support specialists to drive continuous improvement.
- Manage relationships with stakeholders across technology, marketing, and business units.
- Monitor KPIs and deliver insights to guide strategic planning.
Must-Have Qualifications
- Bachelor’s degree in Business, Digital Marketing, IT, or related field.
- 5-7+ years of experience in digital operations or leadership roles.
- Strong knowledge of CMS platforms (Contentful, AEM) and tools like Jira and Workfront.
- Proficiency in process optimization and data-driven decision-making.
- Excellent communication and stakeholder management skills.
Nice-to-Have Qualifications
- Familiarity with Agile methodologies (Scrum certification is a plus).
- Experience in FinTech, MarCom, or investment sectors.
- Knowledge of AWS, Akamai, and digital platform integrations.
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