Operational Leadership Specialist

3 weeks ago


Toronto, Ontario, Canada Intact Financial Corporation Full time
Overview

At Intact Financial Corporation, we are committed to helping our customers and employees succeed. Our team of experts is dedicated to delivering exceptional service and building strong relationships with our clients.

Job Description

We are seeking a highly skilled Operational Leadership Specialist to join our team. As a key member of our operations team, you will be responsible for leading and coordinating the activities of our team members, ensuring the optimal use of resources and achieving business objectives.

Key Responsibilities:
  • Lead and supervise the performance of team employees, ensuring continuous training and compliance with customer experience standards.
  • Manage the quality of phone service, ensuring cost and productivity control according to business objectives.
  • Identify issues, propose solutions, and recommend improvements on the quality of service offered, operations, or risk management.
  • Ensure the supervision of social media watch and handling of customer requests, responding or routing within prescribed deadlines.
  • Participate in multidisciplinary committees relating to special projects and digital initiatives.
Requirements:
  • Minimum 3 years of management experience in a contact center, insurance, or finance.
  • University degree in management or any combination of education and experience deemed relevant.
  • Bilingualism (English) is necessary, interacting with English-speaking clientele and colleagues across the country.
  • Strategic Acumen: Proven skills in strategic planning, possessing a global vision, and identifying opportunities for optimization.
  • Leadership: Ability to be a positive, inspiring, and visible leader on the floor.
  • Engagement: Capability to establish an engaging and motivating work environment.
What We Offer:
  • A competitive salary range of $80,000 - $120,000 per year, based on experience.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.


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