Operational Leadership Specialist
3 weeks ago
At Intact Financial Corporation, we are committed to helping our customers and employees succeed. Our team of experts is dedicated to delivering exceptional service and building strong relationships with our clients.
Job DescriptionWe are seeking a highly skilled Operational Leadership Specialist to join our team. As a key member of our operations team, you will be responsible for leading and coordinating the activities of our team members, ensuring the optimal use of resources and achieving business objectives.
Key Responsibilities:- Lead and supervise the performance of team employees, ensuring continuous training and compliance with customer experience standards.
- Manage the quality of phone service, ensuring cost and productivity control according to business objectives.
- Identify issues, propose solutions, and recommend improvements on the quality of service offered, operations, or risk management.
- Ensure the supervision of social media watch and handling of customer requests, responding or routing within prescribed deadlines.
- Participate in multidisciplinary committees relating to special projects and digital initiatives.
- Minimum 3 years of management experience in a contact center, insurance, or finance.
- University degree in management or any combination of education and experience deemed relevant.
- Bilingualism (English) is necessary, interacting with English-speaking clientele and colleagues across the country.
- Strategic Acumen: Proven skills in strategic planning, possessing a global vision, and identifying opportunities for optimization.
- Leadership: Ability to be a positive, inspiring, and visible leader on the floor.
- Engagement: Capability to establish an engaging and motivating work environment.
- A competitive salary range of $80,000 - $120,000 per year, based on experience.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
-
Digital Operations Leadership Specialist
6 days ago
Toronto, Ontario, Canada Intelliswift Software Full time $48Intelliswift Software Digital Operations Leadership SpecialistWe are seeking a skilled Digital Operations Leadership Specialist to join our team. The successful candidate will be responsible for prioritizing and managing daily operational tasks, ensuring seamless coordination between stakeholders and the digital team.Key Responsibilities:Manage the triage...
-
Collateral Operations Specialist
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAt Scotiabank, we are seeking a highly skilled and experienced Collateral Operations Specialist - Leadership RoleAbout the RoleThis is an exciting opportunity for a seasoned professional to join our team as a Collateral Operations Specialist. In this role, you will be responsible for leading the team in providing exceptional customer service, maintaining...
-
FinTech Collections Specialist
3 weeks ago
Toronto, Ontario, Canada The Leadership Agency Full timeJob DescriptionThis role is based in downtown Toronto, working as a key member of our team at The Leadership Agency. We are seeking a skilled Credit & Collections Specialist to join us.Key ResponsibilitiesManage the entire collections process with an 80% focus on collections and 20% on credit, ensuring timely payments from business clients.Contact past-due...
-
Business Development Specialist
4 weeks ago
Toronto, Ontario, Canada The Leadership Agency Full timeOverviewWe are seeking a Business Development Specialist to join our team at The Leadership Agency. As a key member of our sales team, you will be responsible for onboarding new clients and ensuring their success with our cutting-edge banking solutions.Salary$85,000 - $110,000 per year, depending on experience.Job DescriptionYour Key Responsibilities:Onboard...
-
Technical Leadership Specialist
4 weeks ago
Toronto, Ontario, Canada AllFix Service Group Full timeThe AllFix Service Group is seeking a skilled Technical Leadership Specialist to lead our technical teams. As a Technical Leadership Specialist, you will be responsible for planning and controlling budgets and expenditures, establishing and implementing policies and procedures for information systems, and authorizing the development of specifications for...
-
Toronto, Ontario, Canada Baycrest Full timeJob OverviewBaycrest seeks a highly skilled Geriatric Clinical Leadership Specialist to provide operational leadership support to the VBM program, focusing on optimizing care delivery for specific cases and the entire active patient population.
-
Administrative Operations Leader
4 weeks ago
Toronto, Ontario, Canada The Leadership Agency Full timeAbout The Leadership AgencyWe are a mission-driven organization revolutionizing the healthcare space by partnering with government programs and prioritizing DEI and workplace culture.Job SummaryWe seek an experienced Director of Administrative Operations to lead our administrative team and drive operational excellence. As a key member of our leadership team,...
-
Credit and Financial Recovery Specialist
4 weeks ago
Toronto, Ontario, Canada The Leadership Agency Full timeAbout the RoleWe are seeking a highly skilled Credit and Financial Recovery Specialist to join our team at The Leadership Agency. This is an onsite opportunity based in downtown Toronto.Our client is a pioneering FinTech firm specializing in cutting-edge banking solutions. They aim to help businesses and ambitious entrepreneurs grow globally, focusing on...
-
Leadership Development Specialist
4 weeks ago
Toronto, Ontario, Canada Living The Dream Full timeLiving The Dream is seeking a dedicated Leadership Development Specialist to join our team. As a remote-based position, you will have the flexibility to create your own schedule and play a key role in supporting clients on their journey toward personal and professional transformation.About the Role:We are looking for a self-driven individual who is...
-
Financial Recovery Specialist
4 weeks ago
Toronto, Ontario, Canada The Leadership Agency Full timeCredit & Collections Specialist OpportunityWe are seeking a skilled Credit & Collections Specialist to join our FinTech start-up team in downtown Toronto. As a key member of our team, you will play a crucial role in helping businesses streamline their financial operations and save money.Responsibilities:Manage the full spectrum of collections, with 80% of...
-
Executive Business Development Specialist
6 days ago
Toronto, Ontario, Canada The Leadership Agency Full timeBusiness Development Coordinator OpportunityWe are seeking a highly skilled Executive Business Development Specialist to join our team at The Leadership Agency. As a key member of our business development team, you will play a crucial role in driving growth and expanding our client base.About the RoleThis is an onsite position based in downtown Toronto,...
-
Operational Strategy Executive
1 month ago
Toronto, Ontario, Canada The Leadership Agency Full timeOverviewThe Leadership Agency is a mission-driven organization transforming the healthcare industry by collaborating with government programs and prioritizing diversity, equity, and inclusion. Our focus on workplace culture enables us to deliver exceptional services to our clients.Job DescriptionWe are seeking an experienced Operational Strategy Executive to...
-
Environmental Services Leadership Specialist
4 weeks ago
Toronto, Ontario, Canada University Health Network Full timeJob OverviewUniversity Health Network (UHN) is seeking an exceptional Environmental Services Leadership Specialist to join our Support Services Team.Salary and BenefitsThe estimated salary for this role is $75,000 - $90,000 per annum, commensurate with experience. UHN offers a comprehensive benefits package, including competitive offer packages, government...
-
Digital Operations Leadership Role
4 days ago
Toronto, Ontario, Canada Intelliswift Software Full time $48Job Title: Digital Operations ManagerIntelliswift Software is seeking a skilled Digital Operations Manager to lead our digital team. This key role will be responsible for prioritizing and triaging daily operational tasks, acting as a central point of coordination between stakeholders and the entire digital team.The successful candidate will possess...
-
Ceo Operations Lead
1 month ago
Toronto, Ontario, Canada The Leadership Agency Full timeKey Responsibilities:We are seeking a highly skilled CEO Operations Lead to join our team at The Leadership Agency. In this role, you will be responsible for leading and running weekly operations meetings to ensure smooth daily operations.As a key member of our team, you will collaborate closely with our Logistics Coordinator and Client Experience...
-
Tax Operations Leadership Position
6 days ago
Toronto, Ontario, Canada CI Financial Full timeWe are seeking an experienced professional to join our tax operations team as a Senior Manager of U.S. Tax Operations. The ideal candidate will oversee and assist with client and organizational tax reporting requirements under global tax regimes, including Qualified Intermediary (QI), Foreign Account Tax Compliance Act (FATCA), and Common Reporting Standard...
-
Administrative Operations Manager
1 month ago
Toronto, Ontario, Canada The Leadership Agency Full timeAbout the RoleWe are seeking an experienced Administrative Operations Manager to join our team at The Leadership Agency. As a key member of our administrative team, you will be responsible for leading and directing a team of 15+ employees to deliver top-notch service to our clients.Your key responsibilities will include guiding the admin team, hiring,...
-
Administrative Operations Manager
3 weeks ago
Toronto, Ontario, Canada The Leadership Agency Full timeJob Title: Administrative Operations ManagerWe are seeking an experienced Administrative Operations Manager to join The Leadership Agency.Job Description:Lead and direct a team of 15+ employees, guiding them to deliver exceptional administrative support.Hire, train, and coach team members to ensure they have the necessary skills and knowledge to excel in...
-
Payment Strategy Director
4 days ago
Toronto, Ontario, Canada Conexus Leadership Full timeOverview">Conexus Leadership, a global leader in the iGaming sector, is seeking an experienced Payment Strategy Director to drive its international growth and expansion. With a strong focus on innovation and strategic partnerships, this is a business-critical appointment that will play a pivotal role in shaping the company's ongoing development.">About the...
-
Beauty Education Leadership Specialist
1 day ago
Toronto, Ontario, Canada The CBON Group Full timeJob Overview: We are seeking a highly skilled Beauty Education Leadership Specialist to lead our education initiatives across a diverse multi-brand portfolio. The ideal candidate will have a strong background in creating and leading educational programs within the beauty industry, with a minimum of 7 years' experience.