Customer Account Manager

2 days ago

Winnipeg, Manitoba, Canada Standard Aero Full time
{"title": "Customer Account Leader", "description": "Job Summary

We are seeking a highly skilled Customer Account Leader to join our team at Standard Aero. In this role, you will serve as a liaison between operations, engineering, materials, sales, and customers to ensure seamless product transactions.

Key Responsibilities
  • Act as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence.
  • Provide innovative solutions to complex issues, influencing others to ensure customer satisfaction and company standards are met.
  • Lead and mentor teams to ensure transaction timelines are met or exceeded.
  • Build relationships with external and internal clients, updating and completing Measures of Performance (MOPS) as required.
  • Manage accounts through sound business judgment, recalling relevant information when analyzing situations and defending decisions.
  • Ensure customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members.
  • Prepare and distribute reports, order acknowledgments, estimates, and invoices as required.
  • Apply basic project management principles to identify available resources, define scope, develop timelines, and budgets.
  • Design strategies to mitigate risk and influence buy-in from all stakeholders.
  • Initiate action for response to customer service requests for workscope/order changes, communicating changes to the appropriate personnel.
  • Provide customers with product information, including pricing, scheduling, delivery, and/or backorder availability.
  • Manage customer visits and act as the primary contact between the customer and production operations.
  • Validate inventory costs, explaining pricing, price increases, estimate, and invoice changes to customers.
  • Monitor and analyze cost projections on an ongoing basis, proposing solutions for corrective action as required.
  • Manage customer concerns, identifying costs associated with and impacts on resolution of Customer Concerns on other areas.
  • Coordinate OEM warranty and resolve or assist in resolving warranty claims.
  • Review and coordinate all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement.
  • Maintain data in the Customer Relationship Management (CRM) or (SFDC) database.
  • Manage documents as per company, customer, and regulatory standards and process.
Requirements
  • A minimum Diploma in Business Administration, Marketing, or related discipline with two years or a Baccalaureate Degree in Business Administration, Commerce, or a related discipline.
  • Strong planning, organizational, analytical, decision-making, and problem-solving skills.
  • Strong interpersonal and teamwork skills, including negotiation, conflict resolution, and customer service.
  • Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
  • A proven commitment to professional practice, continuous professional improvement, and life-long learning.
  • A thorough knowledge of company instructions and export compliance.
  • Expertise in production management, inventory purchasing, and sales/marketing computer information systems.
  • Working knowledge of PC's in the current company operating system environment, including the use of Microsoft Office productivity software.
Language

The language of this job is English.

"}

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