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Account Management Professional
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Retention Representative. As a key member of our sales and service team, you will be responsible for maximizing store revenues through effective management of customer accounts and payments past due.
Key Responsibilities:
- Build strong relationships with customers to understand their needs and provide personalized solutions to drive sales and increase customer satisfaction.
- Manage customer accounts to ensure timely payments and resolve any issues that may arise.
- Communicate effectively with customers to educate them on our financial products and services.
- Support retail operations by maintaining a clean and organized store environment and ensuring that all merchandise is properly displayed and maintained.
- Deliver exceptional customer service by responding promptly to customer inquiries and resolving any issues in a timely and professional manner.
Requirements:
- Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment and prioritize multiple tasks to meet sales and customer service goals.
- Basic math skills to accurately manage customer accounts and process transactions.
- High school diploma or equivalent and some experience in a customer-facing environment.
- Ability to lift 50+ pounds and move large home goods as needed.
What We Offer:
- Competitive salary and benefits package including medical, dental, and vision coverage.
- Opportunities for career advancement and professional development.
- Recognition and rewards for outstanding performance and contributions to the team.
At goeasy, we are committed to creating a work environment that is inclusive and respectful of all employees. We believe that our employees are our greatest asset and are committed to providing them with the tools and resources they need to succeed.