Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Spence Diamonds. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, ensuring accuracy in data management, and promoting a positive and inclusive work environment.
Key Responsibilities
- Provide exceptional customer service through phone, email, and in-person interactions
- Assist sales teams during busy periods and take customers through our showroom experience
- Inspect and process incoming jewelry repairs
- Follow up with customers via phone or email regarding their repair orders
- Complete quality checks and provide completed orders to customers at pickup
- Cash handling and end of day processing
- Assist in coordinating the showroom appearance, merchandising, and store tidiness
Requirements
- Detailed oriented with excellent time management skills
- Strong problem-solving and conflict resolution abilities
- Energetic and outgoing with strong customer relationship skills
- Excellent verbal and written communication skills
- At least one year of experience working in a customer service environment
- Ability to work with a computer and learn new technology and software
- Minimum availability of three days a week, including one weekend day
What We Offer
- Attractive compensation packages
- Amazing employee, friends, and family discounts on our products
- A variety of learning and development resources
- Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
- Regular celebrations and employee incentive programs
- Team building events and activities
- Opportunity to grow within the company
Compensation
$17.20/Hour
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