Customer Service Representative Supervisor
2 weeks ago
Job Title: Customer Service Representative Supervisor
Job Summary: We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Planta Greenhouses. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.
Key Responsibilities:
- Conduct performance reviews and provide feedback to team members
- Perform same duties as workers supervised, including handling customer inquiries and resolving issues
- Co-ordinate, assign and review work to ensure efficient and effective service delivery
- Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
- Organize and maintain inventory to ensure that customer needs are met
Requirements:
- Secondary (high) school graduation certificate
- 2 years to less than 3 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet tight deadlines
- Reliability and dependability
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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