Customer Service Representative Supervisor

2 weeks ago


Vaughan, Ontario, Canada Planta Greenhouses Full time

Job Title: Customer Service Representative Supervisor

Job Summary: We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Planta Greenhouses. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Conduct performance reviews and provide feedback to team members
  • Perform same duties as workers supervised, including handling customer inquiries and resolving issues
  • Co-ordinate, assign and review work to ensure efficient and effective service delivery
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
  • Organize and maintain inventory to ensure that customer needs are met

Requirements:

  • Secondary (high) school graduation certificate
  • 2 years to less than 3 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet tight deadlines
  • Reliability and dependability

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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