Customer Service Representative
4 weeks ago
About Voilà
Voilà is a new e-commerce grocery home delivery business launched by Sobeys Inc. We're looking for experienced customer service representatives to join our team and help us deliver a compelling customer experience.
Key Responsibilities
- Support customer service function through execution of customer contacts via phone, email, and chat
- Drive continuous improvement through identification of initiatives that improve customer satisfaction and resolution
- Deliver a customer service experience representing the Voilà brand, being respectful to customers and solving their problems
- De-escalate continuous situations through understanding, empathy, and empowerment
- Update all incoming and outgoing contacts (all customer contacts are to be documented in Salesforce)
- Follow the Care Model of Compassion, Amaze, Reliability, and Engage
- Comfortable with training fellow teammates and supporting leadership team as required
Requirements
- Flexible in working various shifts, including weekends and statutory holidays
- Technical savvy – able to troubleshoot issues with customers
- Ability to multi-task and use various programs to support the team
- Ability to handle 6-7 per case hour, at a minimum
- Quiet workspace without distractions and required to be camera ready for meetings and training
- High-speed internet required
About the Role
This is a remote customer service role that requires a strong customer service background and technical skills. You will be working with a diverse and driven team to deliver a customer-centric experience.
What We Offer
- Comprehensive Total Rewards package, including competitive benefits, retirement and savings plan, and paid vacation
- Learning and development resources to fuel your professional growth
- Opportunity to work with a leading e-commerce grocery home delivery business
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