Catering Operations Manager

18 hours ago

Toronto, Ontario, Canada Compass Canada Full time

Job Summary:

The Catering Supervisor will oversee the staff and daily operations of the Catering Department, ensuring seamless execution of catering functions and exceptional customer service.

Key Responsibilities:

  • Supervise catering staff to ensure efficient and effective service delivery.
  • Assist in the performance appraisal process to evaluate staff performance and provide constructive feedback.
  • Determine workload requirements from catering orders and coordinate staff schedules to meet deadlines.
  • Meet with function leaders to discuss setup arrangements, address last-minute changes, and resolve problems.
  • Interact with customers to resolve complaints and provide exceptional service.
  • Demonstrate complete understanding of menu items and instruct staff on work expectations for catered functions.
  • Help staff set up rooms to desired specifications and assemble and deliver food and supplies to scheduled locations.
  • Serve food and beverages to guests and ensure proper presentation, portion control, and maintenance of serving temperatures.
  • Maintain sanitation and orderliness of all equipment, supplies, and utensils.
  • Ensure proper food preparation by following approved recipes and production standards.

Requirements:

  • Valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate for the province in which you are applying.
  • Minimum of 2 years' experience with banquet and catering functions with high volume production.
  • Proven supervisory skills and experience, capable of motivating, leading, and developing associates.
  • Strong people and customer service skills; great at relationship building.
  • Creative ability to apply current food trends and presentations to food service operation.
  • Excellent communication skills (written and verbal).
  • Able to work in a fast-paced environment and readily acceptable to change work priorities at any time.

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