Guest Services Associate

1 week ago

Victoria, British Columbia, Canada Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We're committed to putting the world on vacation at Travel + Leisure Co. Our mission is to create unforgettable experiences for millions of travelers worldwide. As a Guest Services Associate, you'll play a vital role in making this happen.

Key Responsibilities:

  • Provide warm welcomes and exceptional service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
  • Process cash and credit card transactions strictly following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes.
  • Respond to guest inquiries and concerns as quickly and completely as possible.

What We Offer:

  • A competitive hourly rate of $21.50 CAD.
  • A fun and inclusive work environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
  • Ongoing opportunities for growth and development in a dynamic and innovative company.

Requirements:

  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.

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