Multilingual Customer Support Representative

4 days ago


Markham, Ontario, Canada TD Full time

Job Overview

We are seeking a highly skilled Multilingual Customer Support Representative to join our team at TD. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and providing personalized support to our customers.

About the Role

In this exciting opportunity, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will have the opportunity to work with a diverse range of customers, using your excellent communication and problem-solving skills to address their needs and concerns.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and effective manner
  • Provide personalized support to customers, utilizing your knowledge of TD products and services
  • Work collaboratively as part of a team to achieve business objectives and deliver exceptional customer experiences
  • Participate in ongoing training and development to enhance your skills and knowledge

Requirements

  • Bilingual (French/English) language proficiency
  • High School Diploma or equivalent
  • Exceptional listening and communication skills
  • Able to multitask and navigate computer systems and applications with speed and accuracy
  • Digital literacy across a range of devices
  • Flexibility, resiliency, and a positive attitude when responding to challenging situations
  • Ability to work independently and as part of a team

Benefits

  • Competitive salary: $45,700 - $61,000 per year
  • Opportunities for career growth and development
  • Comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, and more
  • Access to online learning platform and mentoring programs to support your career goals

What We Offer

At TD, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our colleagues are our greatest asset, and we strive to provide them with the tools, resources, and opportunities they need to succeed and thrive.



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