Customer Service Representative

1 week ago


Markham, Ontario, Canada The Body Shop Full time
About The Body Shop

The Body Shop is a pioneering cruelty-free beauty brand that has been generating positive economic, social and environmental impact for over 40 years.

Job Overview

We are seeking an enthusiastic Sales Associate to join our dedicated team of consultants. As a Sales Associate, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy.

Key Responsibilities
  1. Product Knowledge: Learn and understand our wide range of natural ingredients-based products, sourced ethically using Community Trade programmes.
  2. Customer Service: Provide exceptional customer service by learning their needs and recommending suitable products from our 2,000 vegetarian/vegan product range.
  3. Sales Performance: Support the store management team in driving sales and profit within the store through proactive selling and excellent customer engagement.
  4. Availability: Offer open availability for evening, weekend, and holiday shifts to meet business demands.
  5. Training: Participate in training hours as needed to enhance your skills and knowledge.
  6. Community Partnerships: Develop connections with Community Partners to drive local activism and support our inclusive values.
  7. Career Growth: Take advantage of opportunities to grow within the Brand and develop your skills further.
Requirements
  • Collaborative Skills: Work effectively as part of a team to achieve sales targets and deliver excellent customer service.
  • Personal Conduct: Demonstrate high standards of personal conduct and integrity at all times.
  • Commerciality: Show a strong commercial awareness and ability to drive sales growth.
  • Purpose: Share our purpose of creating a world where all people are seen, valued, supported, represented at every level, and can be their truest selves.
Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on location and experience. Additionally, you will have access to extensive training and development opportunities, flexible working arrangements, and a dynamic work environment that values diversity and inclusion.



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