Customer Service Representative
1 day ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment? We're seeking a skilled Customer Service Representative to join our Smart Vehicle Solutions team at Parsons Corporation.
About the RoleWe're looking for an experienced customer service professional to provide top-notch support to our customers and program delivery partners. As a Customer Service Representative, you will be responsible for handling inquiries via phone calls, emails, web tickets, and chat interactions.
Key Responsibilities- Provide excellent customer satisfaction by assisting customers with policy/program information, equipment ordering, and general inquiries
- Act as the first point of contact for assistance with policy/program information, equipment ordering, and other general inquiries
- Foster relationships with inspections centre representatives
- Handle sensitive and complex issues in a timely and accurate manner
To succeed in this role, you'll need:
- A minimum of 2 years of customer service experience, preferably in the call center and/or automotive industry
- Pleasant telephone manner; excellent written and verbal communication skills
- Post-secondary education preferred
- Strong PC skills, knowledge of MS Office Suite (e.g., Word, Excel, PowerPoint)
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, as well as:
- A hybrid work environment
- Opportunities for career growth and professional development
- Best-in-class benefits, including health, vision, dental, and pension plans
Parsons Corporation is a leading provider of innovative solutions for the defense, security, and infrastructure markets. With a reputation for inclusion and diversity, we've been named to the Ethisphere Institute's list of World's Most Ethical Companies for 10 consecutive years.
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