Investigations Director

1 week ago


Winnipeg, Manitoba, Canada Manitoba Public Insurance Full time
Job Summary

The Investigations Director - Risk Management will oversee the administration, organization, and planning of the Special Investigation Unit department. This role requires a strong understanding of fraud, negligence, and suspicious claims activity.

About Manitoba Public Insurance
Manitoba Public Insurance is a leading provider of auto insurance in Manitoba, Canada. Our mission is to provide excellent service to our customers while ensuring the financial stability of the corporation.

Responsibilities
  • Manage daily operations and ensure effective and efficient investigation of claims.
  • Making data-driven decisions to measure department performance, triage priorities, and allocate resources to optimize service.
  • Lead strategic and operational initiatives that impact claims referrals and operational processes for SIU.
  • Provide advice and direction on policy and applicable law enforcement.
  • Participate as a member of the Corporate Claims Evaluation Committee (CCEC) overseeing suspicious claims handling.
  • Act as Canadian Police Information Centre (CPIC) coordinator for SIU and Identity Verification & Data Integrity (IV&DI), ensuring adherence to CPIC requirements, policies, and procedures.
  • Prioritize SIU referrals for investigation and review all criminal charges and regulatory enforcement actions originating from IV&DI.
  • Coordinate activities with provincial Crown Attorney and police departments, referring claims under CCEC guidance for potential criminal charges.
  • Provide direction and assistance with sensitive or complex customer/business partner issues, including internal matters involving employees.
  • Responsible for managing an operating budget, participating in strategic planning, and budgeting for special projects and improvement initiatives.
  • Responsible for hiring, performance management, and development planning for staff, ensuring technical expertise within the unit is maintained.
  • Supervise, coach, and conduct performance management evaluations for direct reports.

Requirements
  • Degree in management, criminology, law enforcement, or related field.
  • Completion of specialized investigation training.
  • Eight years experience in investigations, with strong interviewing skills in areas like fraud, theft, and arson, and five years experience in a management or supervisory role.
  • Experience in an insurance company is an asset.

Compensation Package
We offer a competitive salary range of $110,000 to $140,000 per annum, depending on qualifications and experience.

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