Investigator

2 weeks ago

Winnipeg, Canada Insurance Council of Manitoba Full time

**About us**

The mandate of the Council is to act in the public interest to protect Manitoba consumers of insurance products, and to regulate all licensees, agents, brokers, sellers of incidental insurance (ISI) and adjusters to ensure standards are maintained for public protection.

Council regulates insurance agents, brokers and adjusters in several ways. Council has established standards for applicants and licensees that will promote high standards of professionalism, competence and integrity in the insurance industry.

Council also has the authority to conduct investigations into the actions and/or conduct of insurance agents and adjusters in response to a complaint, and to come to a determination as to whether there has been a breach of any of the provisions of The Insurance Act of Manitoba, its Regulations, the Licensing Rules or the Insurance Councils Code of Conduct.

Our work environment includes:

- Modern office setting
- Work-from-home days
- Each employee has their own office

**, REPORTING and SALARY**

This full-time position of INVESTIGATOR is responsible for conducting investigations and compliance processes in accordance with compliance policies and procedures, ensuring investigation governance and accountability, creating awareness for ICM, and keeping current on industry practices, legislation, and insurance regulations.

**Reporting**:Direct Report of the Director, Compliance
**Salary range**:$55,000.00 - $87,800.00
**Hours**:Monday - Friday 8:30am - 4:30pm (1 hour lunch)
**Location**: 466 - 167 Lombard Avenue, Winnipeg, MB R3B 0T6
**Hybrid Work Environment Available following probationary period**

**RESPONSIBILITIES**

**Investigation and Compliance Process**

**a) **Inquiry Process - Address inquiries from the public and industry with respect to the complaint process, regulatory requirements and Council policies under The Insurance Act of Manitoba, Regulations, Rules, and/or Codes of Conduct.

**b) **Open/assess complaints and gather information - Receive complaints and assess possible regulatory violations. Make inquiries of stakeholders and obtain information. Responsible for reviewing and monitoring the individual investigation procedure from opening to closing and maintaining confidential client files in accordance with Insurance Council of Manitoba policies.

**c) **Interviews and Investigation - Conduct interviews, gather all relevant statements and documents as required; review and analyze evidence gathered. Prepare an investigation report outlining potential violations including evidence and present the report and evidence to Council for review.

**d) **Council Meetings - Prepare for and attend Council meetings as required to present investigation reports, information and evidence.

**e) **Discipline - Arising from Council decisions, prepare disposition letters including unsubstantiated letters and letters of caution to the complainant and complaintee. Also responsible for preparing intended decisions, and decision letters for review by Director, Compliance. Ensure intended decisions and decisions are completed accurately and in accordance with regulatory requirements. Prepare any final decisions for publication in accordance with privacy requirements for review by the Director, Compliance.

**f) **Hearings, Appeals - Arrange and attend hearings as required. Correspond with legal counsel, court reporter and complaintee for hearings before Council. Prepare materials for appeals, and attend and testify as required. Attend and testify at court proceedings as required.

**g) **Inspections/Audits - Conduct inspections and/or audits of insurance agencies or offices at the direction of Director, Compliance and in accordance with Compliance Department procedures. Prepare and deliver findings and recommendations resulting from inspections/audits to the Director, Compliance.

**h) **Manage the Process - Review, monitor and make recommendations to continuously improve investigation procedures or compliance processes.

**i) **Other Duties - Perform other duties at the direction of the Director.

**Investigation Governance**

**a) **Authority Compliance - Responsible for ensuring all actions taken are within ICM's legislated and delegated authority and in accordance with Council policies and Compliance Department procedures. Responsible for reporting workflow and activities to the Director, Compliance.

**b) **Council Governance - Engage with industry councils are required relating to investigations as outlined above. Prepare minutes of Council meetings as directed. Provide information and material to the Director, Compliance for Council meeting agenda preparation.

**c) **Stakeholder Liaison - Liaise with identified stakeholders, including other jurisdictions, related government offices, related regulatory bodies and law enforcement.

**d) **Knowledge Management - Maintain accurate records and statistics on all investigations, using ICM systems and record-keeping processes, and adhering

  • Investigator

    6 months ago

    Winnipeg, Canada Insurance Council of Manitoba Full time

    **About us** The mandate of the Council is to act in the public interest to protect Manitoba consumers of insurance products, and to regulate all licensees, agents, brokers, sellers of incidental insurance (ISI) and adjusters to ensure standards are maintained for public protection. Council regulates insurance agents, brokers and adjusters in several ways....

  • Investigator

    1 month ago

    Winnipeg, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are looking for an** Investigator - Fraud Management (DPIS), Workplace Solutions) with a focus on dental benefits.** Are you a naturally curious problem solver? If so, we are seeking an investigator to join our high-performance team. Familiarity with dental claims or training within the dental industry would contribute to success in...

  • Investigator

    1 month ago

    Winnipeg, Canada Manitoba Government Full time

    **Investigator**: XO3 Adminsitrative Officer 3 Regular/full-time Manitoba Justice Professional Standards Unit, Correctional Services Division Winnipeg MB Advertisement Number: 43471 Salary(s): XO3 $63,794.00 - $81,648.00 per year Closing Date: November 25, 2024 The Manitoba government recognizes the importance of building an exemplary public service...

  • Bilingual Investigator

    6 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Bilingual Investigator **Description: - Permanent Full Time- We are looking for a **_Bilingual Investigator - Detection, Prevention & Integrity Services, Group Customer (DPIS)_** - The Investigator is a key member of the health and dental team that delivers robust and effective health and dental claims fraud prevention to Canada Life customers. The main...

  • Investigator I

    6 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Investigator I **Description: - Permanent Full Time- We are looking for an**_ Investigator - Detection, Prevention & Integrity Services, Group Customer (DPIS)_** - The Investigator is a key member of the health and dental team that delivers robust and effective health and dental claims fraud prevention to Canada Life customers. The main function of the...

  • Private Investigator

    6 months ago

    Winnipeg, Canada Larrek Investigations Full time

    Are you someone who thrives in situations where you have to think on your feet? Are you good at coming up with outside of the box ideas when others might not know where to start? Do you have your private investigator licence? **Okay, last question...do you live in Manitoba? **If we have piqued your interest keep reading! As one of the leading investigative...

  • Private Investigator

    6 months ago

    Winnipeg, Canada Larrek Investigations Full time

    Are you someone who thrives in situations where you have to think on your feet? Are you good at coming up with outside of the box ideas when others might not know where to start? Do you have your private investigator licence? **Okay, last question...do you live in Manitoba? **If we have piqued your interest keep reading! As one of the leading investigative...

  • Private Investigator

    6 months ago

    Winnipeg, Canada Tacit Investigations & Security Full time

    Tacit Investigations is actively seeking licensed private investigators holding a valid Manitoba Private Investigator License to assist in providing surveillance during a labor dispute. We offer a competitive rate of $35 per hour and require immediate availability for deployment. If you possess the necessary qualifications and are ready to contribute your...

  • Private Investigator

    6 months ago

    Winnipeg, Canada Tacit Investigations & Security Full time

    Tacit Investigations is actively seeking licensed private investigators holding a valid Manitoba Private Investigator License to assist in providing surveillance during a labor dispute. We offer a competitive rate of $35 per hour and require immediate availability for deployment. If you possess the necessary qualifications and are ready to contribute your...

  • Bilingual Investigator

    4 weeks ago

    Winnipeg, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are looking for a **Bilingual **I**nvestigator - Fraud Management (DPIS), Workplace Solutions) with a focus on dental benefits**. Are you a naturally curious problem solver? If so, we are seeking an investigator to join our high-performance team. Familiarity with dental claims or training within the dental industry would contribute...

  • Workplace Incident Investigator

    2 months ago

    Winnipeg, Canada St.Amant Full time

    **About Us** St.Amant supports over 2,200 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person centered approach and adapt to the needs of each person and each family....

  • Head of Special Investigations

    6 days ago

    Winnipeg, Manitoba, Canada Manitoba Public Insurance Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our Special Investigations Unit as the Head of Special Investigations. This is a critical role that requires a strong background in investigations, leadership, and strategic planning.About the RoleThe Head of Special Investigations will be responsible for overseeing the...

  • Special Investigator

    6 months ago

    Winnipeg, Canada Manitoba Public Insurance Full time

    Overview: As the Special Investigator, you will be responsible and accountable for the investigation, evaluation, monitoring and management of assigned investigations which may protect Manitoba Public Insurance (MPI) from financial risk and enable court preparation, and testimony. The Special Investigator works in the best interest of the claimant while at...

  • Complaints Investigator

    6 months ago

    Winnipeg, Canada College of Pharmacists of Manitoba Full time

    **Complaints Investigator**- Part time, Term** College of Pharmacists of Manitoba, Winnipeg The College of Pharmacists of Manitoba seeks a dynamic individual to work with the Complaints and Discipline team as a Complaints Investigator. This is a 0.70 FTE term position to supplement the 1.00 FTE permanent position also being advertised at this...

  • Complaints Investigator

    6 months ago

    Winnipeg, Canada College of Pharmacists of Manitoba Full time

    **Complaints Investigator** College of Pharmacists of Manitoba, Winnipeg The College of Pharmacists of Manitoba seeks a dynamic individual to work with the Complaints and Discipline team as a Complaints Investigator. **About the Position** Assets include a working knowledge of health-professions legislation, including the Pharmaceutical Act of Manitoba...

  • Workplace Incident Investigator

    4 weeks ago

    Winnipeg, Canada St.Amant Full time

    About Us St.Amant supports over 2,200 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person centered approach and adapt to the needs of each person and each family....

  • Investigative Review Specialist

    1 month ago

    Winnipeg, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are currently hiring for an **Investigative Review Specialist** - Fraud Management (DPIS), Workplace Solutions with a focus on dental benefits. Are you a naturally curious problem solver with dental experience? If so, we are seeking an investigator with dental experience to join our high-performance team. This role would be a key...

  • Medical Examiner Investigator

    1 month ago

    Winnipeg, Manitoba, Canada Manitoba Government Full time

    Job SummaryThe Manitoba Government is seeking a skilled Registered Nurse to work as a Medical Examiner Investigator. This role involves investigating circumstances surrounding sudden and violent deaths in the City of Winnipeg and periphery, including rural Manitoba.ResponsibilitiesUnder the direction of the Director or a Provincial Medical Examiner, conduct...

  • Quality Systems Investigator

    6 months ago

    Winnipeg, Canada Vita Health Products Inc Full time

    Summary: Under the direction of the Quality Systems Supervisor - Investigations, the Quality Systems Investigator I is responsible for investigations and management of Complaints and related CAPA management. The Quality Systems Investigator I must act as a Quality consultant to Operations, being a key point of contact between all departments to promote...

  • Quality Systems Investigator

    2 months ago

    Winnipeg, Canada Vita Health Products Inc Full time

    Summary: Under the direction of the Quality Systems Supervisor - Investigations, the Quality Systems Investigator is responsible for investigations and management of Deviation and related CAPA management. The Quality Systems Investigator must act as a Quality consultant to Operations, being a key point of contact between all departments to promote fitness...