Airport Baggage Operations Director

2 weeks ago

Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

We are seeking a highly skilled and experienced Airport Baggage Operations Director to join the Vancouver Airport Authority team. This is a full-time opportunity that will play a crucial role in the safe, reliable, and predictable delivery of every passenger's bag.

About the Role

As an Airport Baggage Operations Director, you will be responsible for the development, implementation, and facilitation of new and existing programs and strategies related to baggage operations. You will lead a diverse team of multi-skilled employees, oversee work efforts, monitor performance, manage hiring, coaching, and development, conduct formal evaluations, and apply appropriate discipline.

  • You will develop, implement, and manage service delivery programs, particularly for baggage operations, ensuring compliance with regulatory requirements and aligning operational principles with airport strategic priorities.
  • You will manage the baggage operations service contract, which covers system monitoring, baggage system field response, and additional functions such as manual encoding, cart handling, sortation, and induction support.
  • You will establish and monitor performance and service level targets for the baggage operation, identifying areas for continuous improvement and implementing necessary changes to optimize efficiency while meeting operational demands based on flight schedules and fluctuating conditions.
  • You will plan and coordinate baggage asset assignment and resources, ensuring readiness for contingency operations and maintaining up-to-date documentation, procedures, and training to effectively manage operational risks and mitigations.
About You

To be successful in this role, you will have 5 years' relevant experience working in an airport or industrial operational environment with at least 3 years' management-level experience. You will possess strong business acumen and analytical skills, with a proven ability to manage, interpret, and derive insights from data, then develop and implement operational plans and programs based on those insights.

You will also have demonstrated experience in managing business and operational planning cycles, including setting requirements and constraints, and translating those into actionable execution plans for successful operational delivery and implementation.

In addition, you will have exceptional collaboration skills, able to work effectively with peers, customers, and service providers in high-stress, challenging discussions to ensure 24x7 service and issue resolution when needed.

What We Offer

The salary range for this position is $100,640 to $144,670 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity. In addition to your salary, you will be eligible for an annual bonus target at 15% of your annual salary.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities.

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