Baggage Operations Strategist
2 weeks ago
YVR is a key player in connecting our beautiful province to the world. As a leader and innovator, we strive for excellence in customer experience.
Job OverviewWe are seeking a seasoned professional to join our Baggage Operations team as a Manager. This 1-year term, full-time opportunity will involve developing and implementing strategies to enhance baggage operations.
Key Responsibilities- Lead and support a diverse team by overseeing work efforts, monitoring performance, managing hiring, coaching, and development.
- Develop, implement, and manage service delivery programs for baggage operations, ensuring compliance with regulatory requirements.
- Manage the baggage operations service contract, covering system monitoring, field response, manual encoding, cart handling, sortation, and induction support.
- Establish and monitor performance and service level targets for the baggage operation, identifying areas for continuous improvement.
- Plan and coordinate baggage asset assignment and resources, ensuring readiness for contingency operations.
- 5 years' relevant experience working in an airport or industrial operational environment with at least 3 years' management-level experience.
- Strong business acumen and analytical skills with a proven ability to manage, interpret, and derive insights from data.
- Demonstrated experience in managing business and operational planning cycles, including setting requirements and constraints.
- Proven ability to exercise independent judgment and critical thinking, with comfort in multitasking and balancing competing priorities.
- Exceptional collaboration skills, able to work effectively with peers, customers, and service providers.
We offer a competitive salary range of $100,640 to $144,670 per annum, based on a 37.5-hour work week. Eligible employees can also participate in our Performance-Based Incentive program, with an annual bonus target of 15% of their annual salary.
In addition, we provide generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities.
We believe in fostering a work culture that values personal and professional growth, well-being, and inclusivity. Join us in shaping the future of Vancouver Airport Authority
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