Baggage Operations Strategist

2 weeks ago


Vancouver, British Columbia, Canada Vancouver Airport Authority Full time
About YVR

YVR is a key player in connecting our beautiful province to the world. As a leader and innovator, we strive for excellence in customer experience.

Job Overview

We are seeking a seasoned professional to join our Baggage Operations team as a Manager. This 1-year term, full-time opportunity will involve developing and implementing strategies to enhance baggage operations.

Key Responsibilities
  • Lead and support a diverse team by overseeing work efforts, monitoring performance, managing hiring, coaching, and development.
  • Develop, implement, and manage service delivery programs for baggage operations, ensuring compliance with regulatory requirements.
  • Manage the baggage operations service contract, covering system monitoring, field response, manual encoding, cart handling, sortation, and induction support.
  • Establish and monitor performance and service level targets for the baggage operation, identifying areas for continuous improvement.
  • Plan and coordinate baggage asset assignment and resources, ensuring readiness for contingency operations.
Requirements
  • 5 years' relevant experience working in an airport or industrial operational environment with at least 3 years' management-level experience.
  • Strong business acumen and analytical skills with a proven ability to manage, interpret, and derive insights from data.
  • Demonstrated experience in managing business and operational planning cycles, including setting requirements and constraints.
  • Proven ability to exercise independent judgment and critical thinking, with comfort in multitasking and balancing competing priorities.
  • Exceptional collaboration skills, able to work effectively with peers, customers, and service providers.
Benefits

We offer a competitive salary range of $100,640 to $144,670 per annum, based on a 37.5-hour work week. Eligible employees can also participate in our Performance-Based Incentive program, with an annual bonus target of 15% of their annual salary.

In addition, we provide generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities.

We believe in fostering a work culture that values personal and professional growth, well-being, and inclusivity. Join us in shaping the future of Vancouver Airport Authority



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