Airport Operations Manager

5 days ago


Vancouver, British Columbia, Canada Vancouver Airport Authority Full time
Job Overview

We are seeking an experienced Airport Operations Manager to join our team at the Vancouver Airport Authority.

About the Role

The successful candidate will be responsible for leading a diverse team of multi-skilled employees, overseeing work efforts, monitoring performance, managing hiring, coaching, and development, conducting formal evaluations, and applying appropriate discipline.

This includes developing, implementing, and managing service delivery programs, ensuring compliance with regulatory requirements and aligning operational principles with airport strategic priorities. The role also involves managing the baggage operations service contract, establishing and monitoring performance and service level targets, planning and coordinating baggage asset assignment and resources, and collaborating with airline partners, ground handlers, and regulatory agencies.

Key Responsibilities
  • Lead a diverse team of multi-skilled employees, providing guidance and support to ensure excellent customer service and operational efficiency.
  • Develop and implement service delivery programs that meet regulatory requirements and align with airport strategic priorities.
  • Manage the baggage operations service contract, ensuring smooth and efficient service delivery.
  • Establish and monitor performance and service level targets, identifying areas for continuous improvement.
  • Plan and coordinate baggage asset assignment and resources, ensuring readiness for contingency operations.
  • Collaborate with airline partners, ground handlers, and regulatory agencies to ensure seamless service delivery.
Requirements and Qualifications

To be successful in this role, you will need:

  • A minimum of 5 years' relevant experience working in an airport or industrial operational environment, with at least 3 years' management-level experience.
  • A bachelor's degree in a field related to Aviation, Operations Management, Business, or Engineering.
  • Strong business acumen and analytical skills, with a proven ability to manage, interpret, and derive insights from data.
  • Demonstrated experience in managing business and operational planning cycles, including setting requirements and constraints, and translating those into actionable execution plans.
  • Proven ability to exercise independent judgment and critical thinking, with comfort in multitasking and balancing competing priorities and interests.
  • Exceptional collaboration skills, able to work effectively with peers, customers, and service providers in high-stress, challenging discussions.
  • Strong leadership experience in guiding and motivating highly skilled teams, fostering a proactive, flexible, and responsive work environment.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $100,640 to $144,670 per annum, based on a 37.5-hour work week.
  • An annual bonus target of 15% of your annual salary.
  • Generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities.


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