Baggage Operations Director

2 weeks ago

Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

Job Overview:

We are seeking a highly skilled and experienced professional to join our team as a Baggage Operations Director. This is a key leadership role that will play a critical part in the success of our organization.

About Us:

Vancouver Airport Authority (YVR) is more than just an airport. We connect our beautiful province and all it has to offer to the world. Our employees are leaders and trailblazers for change and innovation, working together to deliver customer excellence and thrive in a fast-paced environment.

Salary Range: $100,640 to $144,670 per annum, based on 37.5-hour work week.

Key Responsibilities:

  • Lead a Diverse Team: As the Baggage Operations Director, you will be responsible for overseeing a diverse team of multi-skilled employees, monitoring their performance, managing hiring, coaching, and development, conducting formal evaluations, and applying appropriate discipline.
  • Develop and Implement Service Delivery Programs: You will develop, implement, and manage service delivery programs, particularly for baggage operations, ensuring compliance with regulatory requirements and aligning operational principles with airport strategic priorities.
  • Manage the Baggage Operations Service Contract: The successful candidate will oversee the baggage operations service contract, which covers system monitoring, baggage system field response, and additional functions such as manual encoding, cart handling, sortation, and induction support, ensuring all aspects run smoothly and efficiently.
  • Establish and Monitor Performance Targets: You will establish and monitor performance targets for the baggage operation, identifying areas for continuous improvement and implementing necessary changes to optimize efficiency while meeting operational demands based on flight schedules and fluctuating conditions.
  • Collaborate with Stakeholders: Collaborate with airline partners, ground handlers, and regulatory agencies to ensure seamless service delivery, proactively communicate changes in the system or operations, and support project work by planning for operational impacts, maintaining safety, minimizing disruption, and maximizing efficiency.

Required Skills and Qualifications:

  • 5 Years' Relevant Experience: A minimum of 5 years' relevant experience working in an airport or industrial operational environment, with at least 3 years' management-level experience, including experience leading diverse teams.
  • Strong Business Acumen: Strong business acumen and analytical skills with a proven ability to manage, interpret, and derive insights from data, then develop and implement operational plans and programs based on those insights.
  • Demonstrated Leadership Experience: Demonstrated experience in managing business and operational planning cycles, including setting requirements and constraints, and translating those into actionable execution plans for successful operational delivery and implementation.
  • Exceptional Collaboration Skills: Exceptional collaboration skills, able to work effectively with peers, customers, and service providers in high-stress, challenging discussions to ensure 24x7 service and issue resolution when needed.
  • Strong Leadership Experience: Strong leadership experience in guiding and motivating highly skilled teams, fostering a proactive, flexible, and responsive work environment, while upholding a strong commitment to health and safety under pressure.

Benefits:

We offer a competitive salary range of $100,640 to $144,670 per annum, based on 37.5-hour work week, and an annual bonus target at 15% of your annual salary. Additionally, we provide generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities.

Language: English

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