Senior Baggage Operations Executive

1 week ago

Vancouver, British Columbia, Canada Vancouver Airport Authority Full time
Company Overview

Vancouver Airport Authority is a dynamic and customer-focused organization dedicated to providing exceptional airport experiences. Our team is passionate about delivering safe, efficient, and reliable services that meet the evolving needs of our passengers, airlines, and partners.

Job Summary

We are seeking an experienced Senior Baggage Operations Executive to join our team in leading the development, implementation, and facilitation of new and existing programs and strategies related to baggage operations.

Key Responsibilities
  • Leadership and Team Management: Lead and support a diverse team of multi-skilled employees by overseeing work efforts, monitoring performance, managing hiring, coaching, and development, conducting formal evaluations, and applying appropriate discipline.
  • Service Delivery Program Development: Develop, implement, and manage service delivery programs, particularly for baggage operations, ensuring compliance with regulatory requirements and aligning operational principles with airport strategic priorities.
  • Business Contract Management: Manage the baggage operations service contract, which covers system monitoring, baggage system field response, and additional functions such as manual encoding, cart handling, sortation, and induction support.
  • Performance Monitoring and Improvement: Establish and monitor performance and service level targets for the baggage operation, identifying areas for continuous improvement and implementing necessary changes to optimize efficiency while meeting operational demands based on flight schedules and fluctuating conditions.
  • Collaboration and Stakeholder Engagement: Collaborate with airline partners, ground handlers, and regulatory agencies to ensure seamless service delivery, proactively communicate changes in the system or operations, and support project work by planning for operational impacts, maintaining safety, minimizing disruption, and maximizing efficiency.
Required Skills and Qualifications
  • Experience and Education: 5 years' relevant experience working in an airport or industrial operational environment with at least 3 years' management-level experience, including experience leading diverse teams, supplemented by a bachelor's degree in a field related to Aviation, Operations Management, Business, or Engineering; or an equivalent combination of training and experience.
  • Business Acumen and Analytical Skills: Strong business acumen and analytical skills with a proven ability to manage, interpret, and derive insights from data, then develop and implement operational plans and programs based on those insights.
  • Project Management: Demonstrated experience in managing business and operational planning cycles, including setting requirements and constraints, and translating those into actionable execution plans for successful operational delivery and implementation.
  • Leadership and Communication Skills: Proven ability to exercise independent judgment and critical thinking, with comfort in multitasking and balancing competing priorities and interests in fast-paced environments.
  • Collaboration and Interpersonal Skills: Exceptional collaboration skills, able to work effectively with peers, customers, and service providers in high-stress, challenging discussions to ensure 24x7 service and issue resolution when needed.
  • Leadership Experience: Strong leadership experience in guiding and motivating highly skilled teams, fostering a proactive, flexible, and responsive work environment, while upholding a strong commitment to health and safety under pressure.
Salary and Benefits

We offer a competitive salary range of $100,640 to $144,670 per annum, based on a 37.5-hour work week, and an annual bonus target at 15% of your annual salary. Additionally, we provide extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities.

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