Vancouver Airport Operations Management Leader
2 weeks ago
We are seeking an experienced Operations Manager to lead our Baggage Operations team at the Vancouver Airport. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve operational efficiency, ensure compliance with regulatory requirements, and provide exceptional customer service.
About the Role:
- Lead a diverse team of multi-skilled employees by overseeing work efforts, monitoring performance, managing hiring, coaching, and development, conducting formal evaluations, and applying appropriate discipline.
- Develop, implement, and manage service delivery programs, particularly for baggage operations, ensuring compliance with regulatory requirements and aligning operational principles with airport strategic priorities.
- Manage the baggage operations service contract, which covers system monitoring, baggage system field response, and additional functions such as manual encoding, cart handling, sortation, and induction support, ensuring all aspects of the service run smoothly and efficiently.
- Establish and monitor performance and service level targets for the baggage operation, identifying areas for continuous improvement and implementing necessary changes to optimize efficiency while meeting operational demands based on flight schedules and fluctuating conditions.
- Plan and coordinate baggage asset assignment and resources, ensuring readiness for contingency operations and maintaining up-to-date documentation, procedures, and training to effectively manage operational risks and mitigations.
Key Qualifications:
- 5 years' relevant experience working in an airport or industrial operational environment with at least 3 years' management-level experience, including experience leading diverse teams, supplemented by a bachelor's degree in a field related to Aviation, Operations Management, Business, or Engineering; or an equivalent combination of training and experience (preference will be given to candidates with Six Sigma designation).
- Strong business acumen and analytical skills with a proven ability to manage, interpret, and derive insights from data, then develop and implement operational plans and programs based on those insights.
- Demonstrated experience in managing business and operational planning cycles, including setting requirements and constraints, and translating those into actionable execution plans for successful operational delivery and implementation.
- Proven ability to exercise independent judgment and critical thinking, with comfort in multitasking and balancing competing priorities and interests in fast-paced environments.
- Exceptional collaboration skills, able to work effectively with peers, customers, and service providers in high-stress, challenging discussions to ensure 24x7 service and issue resolution when needed.
- Strong leadership experience in guiding and motivating highly skilled teams, fostering a proactive, flexible, and responsive work environment, while upholding a strong commitment to health and safety under pressure.
About Us:
Vancouver Airport Authority is a dynamic organization that connects our beautiful province and all it has to offer to the world. We are leaders and trailblazers for change and innovation, so no matter the department or team you're a part of, the work you do matters.
Salary Range:
$104,000 - $147,000 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.
Benefits:
We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities.
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