Baggage Operations Director
2 weeks ago
YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Our Baggage Operations team plays an integral part in providing the safe, reliable and predictable delivery of every passenger's bag, every time.
Our OpportunityWe are seeking a highly skilled Manager, Baggage Operations to join our team on a 1-year term, full-time opportunity. Reporting to the Acting Director, Baggage Operations, you will be responsible for developing, implementing and facilitating new and existing programs and strategies related to Baggage Operations.
Your Key Responsibilities:- Lead and support a diverse team of multi-skilled employees by overseeing work efforts, monitoring performance, managing hiring, coaching and development, conducting formal evaluations and applying appropriate discipline.
- Develop, implement and manage service delivery programs, particularly for baggage operations, ensuring compliance with regulatory requirements and aligning operational principles with airport strategic priorities.
- Manage the baggage operations service contract, which covers system monitoring, baggage system field response and additional functions such as manual encoding, cart handling, sortation and induction support, ensuring all aspects run smoothly and efficiently.
- Establish and monitor performance and service level targets for the baggage operation, identifying areas for continuous improvement and implementing necessary changes to optimize efficiency while meeting operational demands based on flight schedules and fluctuating conditions.
- Plan and coordinate baggage asset assignment and resources, ensuring readiness for contingency operations and maintaining up-to-date documentation, procedures and training to effectively manage operational risks and mitigations.
- A minimum of 5 years' relevant experience working in an airport or industrial operational environment with at least 3 years' management-level experience, including experience leading diverse teams, supplemented by a bachelor's degree in a field related to Aviation, Operations Management, Business or Engineering.
- Strong business acumen and analytical skills with a proven ability to manage, interpret and derive insights from data, then develop and implement operational plans and programs based on those insights.
- Demonstrated experience in managing business and operational planning cycles, including setting requirements and constraints, and translating those into actionable execution plans for successful operational delivery and implementation.
- Proven ability to exercise independent judgment and critical thinking, with comfort in multitasking and balancing competing priorities and interests in fast-paced environments.
- Exceptional collaboration skills, able to work effectively with peers, customers and service providers in high-stress, challenging discussions to ensure 24x7 service and issue resolution when needed.
- Strong leadership experience in guiding and motivating highly skilled teams, fostering a proactive, flexible and responsive work environment, while upholding a strong commitment to health and safety under pressure.
Salary Range: $100,640 - $144,670 per annum, based on a 37.5-hour work week. This salary is tailored to reflect your unique experience, qualifications and internal equity.
Performance-Based Incentive: Eligible for an annual bonus target at 15% of your annual salary.
We offer a comprehensive benefits package, including generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support and continuous learning opportunities.
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