Claims Specialist

1 month ago


Ottawa, Ontario, Canada TD Bank Full time

Job Description

  • We are seeking a Claims Specialist to join our team in Ottawa, Ontario. As a Claims Specialist, you will be responsible for supporting customers with their auto insurance claims.

Company Overview

TD Bank is one of Canada's largest financial institutions, and we're committed to providing legendary experiences and trusted advice to our customers.

Salary

The estimated salary for this role is $47,900 - $71,900 CAD per year, depending on experience.

Job Requirements

  • You will have at least one year of claims adjusting experience, although we welcome applicants without specific claims experience.
  • Excellent customer service skills are required, as well as the ability to analyze evidence and identify discrepancies or gaps in data and reports.
  • Demonstrated support for company process improvements is also essential.
  • Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred.
  • Provincial claims licensing may be required.
  • Bilingual (English and French) written and verbal skills are required for Quebec-based applicants.

What You'll Do

You will represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish.

Making an Impact

  • You will gather, organize, and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
  • You will reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle.
  • You will contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
  • You will collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops.

Experience Growth

  • You will research coverage scenarios and apply this knowledge to customer claim files.
  • You will learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group's deliverables.

Cultivating Our Culture of Care

  • You will be available to greet and welcome customers as they arrive at TD Auto Centres.
  • You will apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement.
  • You will communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries.
  • You will participate as a member of the team and contribute to a positive work environment.

Total Rewards Package

We offer a comprehensive Total Rewards package that reflects our investments in our colleagues' financial, physical, and mental well-being goals.


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