Billing & Customer Support Specialist

3 weeks ago


Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time
Billing & Customer Support Specialist

We are seeking a highly organized and self-motivated individual to join our team as a Billing & Customer Support Specialist. The successful candidate will be responsible for providing exceptional customer service and ensuring timely and accurate billing for our clients.

Key Responsibilities:
  • Make daily outbound billing calls to existing clients with past due payments
  • Act as a liaison between our Head Office Billing department and clients to resolve billing issues
  • Provide routine client support calls for non-billing transactions
  • Assist the team in answering incoming phone traffic and re-routing calls
  • Perform other support and administrative duties as needed
Requirements:
  • Fluency in English and French
  • Excellent communication and organizational skills
  • Ability to work independently with minimal supervision
  • Comfortable making phone calls and working in a fast-paced environment
What We Offer:
  • 40 hours per week, Monday to Friday, 9:00am - 5:00pm
  • $18.00 hourly
  • Room for advancement to a full-time salaried team member once licensed


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