Customer Service Team Lead

4 weeks ago


Calgary, Alberta, Canada Countryhills Auto Sales Full time
Job Summary

We are seeking a highly organized and client-focused Customer Service Supervisor to join our team at Countryhills Auto Sales. As a key member of our sales floor team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Supervise and coordinate the activities of sales staff, providing guidance and support to ensure seamless customer interactions.
  • Develop and implement sales strategies to meet or exceed sales targets, while maintaining a high level of customer satisfaction.
  • Manage inventory levels, ensuring accurate stock counts and efficient stockroom operations.
  • Collaborate with the sales team to resolve customer complaints and concerns in a timely and professional manner.
  • Establish and maintain effective relationships with customers, vendors, and colleagues to drive business growth and improve overall store performance.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a sales or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work a 30-35 hour workweek.
Work Environment

Our store is located in a busy retail area, with public transportation available. The work environment is fast-paced, with a focus on providing exceptional customer service and driving sales growth.

Personal Suitability
  • Client focus.
  • Organized.


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