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Customer Service Team Lead

1 month ago

Calgary, Alberta, Canada Yardworx Full time

Job Title: Customer Service Team Lead

Job Summary: We are seeking a highly skilled Customer Service Team Lead to join our team at Yardworx. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve exceptional customer service results
  • Develop and implement processes to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer service delivery
  • Conduct performance reviews and provide coaching to team members
  • Maintain accurate records and reports to track customer service metrics

Requirements:

  • 3-5 years of experience in customer service or a related field
  • Proven leadership skills and ability to motivate a team
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment