Customer Service Team Lead

15 hours ago


Calgary, Alberta, Canada Rocky Mountain Scenic Tours Ltd Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Rocky Mountain Scenic Tours Ltd. This is a permanent, full-time position that requires exceptional leadership skills, strong communication abilities, and a passion for delivering excellent customer service.

About the Role
  • This role involves leading a team of customer service representatives and overseeing their daily activities, tasks, and responsibilities.
  • The ideal candidate will have experience in a supervisory or leadership role, with a proven track record of success in managing teams and achieving goals.
Key Responsibilities
  1. Lead a team of customer service representatives and provide guidance, support, and coaching as needed.
  2. Develop and implement effective strategies to improve customer satisfaction, loyalty, and retention.
  3. Collaborate with other departments to ensure seamless integration and efficient operations.
  4. Analyze customer feedback, complaints, and issues to identify trends and areas for improvement.
  5. Develop and maintain positive relationships with customers, colleagues, and stakeholders.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 1-2 years of experience in a supervisory or leadership role in customer service or a related field.
  • Excellent communication, interpersonal, and leadership skills.
  • Able to work independently and collaboratively as part of a team.
  • Strong analytical and problem-solving skills.
What We Offer
  • Competitive salary: $45,000 - $55,000 per year, depending on experience.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Flexible working hours and remote work options.


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