Customer Service Team Lead
15 hours ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Rocky Mountain Scenic Tours Ltd. This is a permanent, full-time position that requires exceptional leadership skills, strong communication abilities, and a passion for delivering excellent customer service.
About the Role- This role involves leading a team of customer service representatives and overseeing their daily activities, tasks, and responsibilities.
- The ideal candidate will have experience in a supervisory or leadership role, with a proven track record of success in managing teams and achieving goals.
- Lead a team of customer service representatives and provide guidance, support, and coaching as needed.
- Develop and implement effective strategies to improve customer satisfaction, loyalty, and retention.
- Collaborate with other departments to ensure seamless integration and efficient operations.
- Analyze customer feedback, complaints, and issues to identify trends and areas for improvement.
- Develop and maintain positive relationships with customers, colleagues, and stakeholders.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 1-2 years of experience in a supervisory or leadership role in customer service or a related field.
- Excellent communication, interpersonal, and leadership skills.
- Able to work independently and collaboratively as part of a team.
- Strong analytical and problem-solving skills.
- Competitive salary: $45,000 - $55,000 per year, depending on experience.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Flexible working hours and remote work options.
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