Customer Service Team Lead

3 days ago


Calgary, Alberta, Canada Grand Scale Construction Ltd. Full time

Job Title: Customer Service Team Lead

Job Summary: We are seeking a highly motivated Customer Service Team Lead to join our team at Grand Scale Construction Ltd. As a Customer Service Team Lead, you will be responsible for overseeing the daily activities of our customer service team, ensuring that our clients receive exceptional service and support.

Key Responsibilities:

  • Supervise customer service team members
  • Ensure customer satisfaction
  • Develop and implement customer service strategies
  • Manage customer complaints and issues
  • Monitor and report customer feedback

Requirements:

  • High school diploma or equivalent
  • 1 year to less than 2 years of experience in customer service
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment


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