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Customer Service Team Lead

1 month ago

Calgary, Alberta, Canada European Spa Ltd Full time

Job Title: Customer Service Team Lead

Job Summary: We are seeking a highly skilled Customer Service Team Lead to join our team at European Spa Ltd. As a Customer Service Team Lead, you will be responsible for supervising staff, assigning sales workers to duties, and resolving customer requests and complaints.

Key Responsibilities:

  • Supervise staff and assign sales workers to duties
  • Resolve customer requests and complaints
  • Authorize return of merchandise
  • Establish work schedules
  • Sell merchandise
  • Prepare reports on sales volumes and personnel matters

Requirements:

  • 1 year to less than 2 years of experience in customer service
  • Permanent employment
  • 30 to 40 hours per week
  • English language

Work Environment:

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines

Personal Suitability:

  • Accurate
  • Client focus
  • Organized
  • Reliability
  • Team player
  • Dependability
  • Initiative

Education:

  • Secondary (high) school graduation certificate
  • or equivalent experience

Work Setting:

  • Non-smoking
  • Willing to relocate