Healthcare Administrative Assistant

3 weeks ago


Ottawa, Ontario, Canada Home and Community Care Support Services Full time

We are seeking a highly organized and detail-oriented Team Assistant to join our team in providing support for our assigned team in their daily activities.



As a valued member of our team, you will play a key role in ensuring that patients receive prompt and effective customer service.



Your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness, and work-life balance.



Key Responsibilities:

  • Provide information and referral, and demonstrate a high level of client service to the Ontario Health atHome Champlain staff, families, service providers, and the general public.
  • Receives and initiates incoming and outgoing telephone calls, and communicates with members of the team to ensure information is distributed and obtained appropriately.
  • Maintains an efficient, current, and secure CHRIS client record, in accordance with established guidelines.
  • Listens to and documents in client file, Care Coordinators' voice mail, and takes and relays messages, refers calls, and arranges for decreases in services and collection of equipment.
  • Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines.
  • Updates client files by entering information which corresponds to standardized pathways or as per Care Coordinator direction.
  • Liaises with staff, care providers, clients, and pharmacies regarding confirmation of dates, deliveries, discrepancies, and delays of supplies, increases, decreases, and discharges in service, and takes appropriate clerical action, in accordance with established guidelines.
  • Books routine client home visit appointments and client/family conferences, prepares agenda, and reserves meeting rooms, as directed by Care Coordinators.
  • Arranges client transportation by taxi or ambulance, in accordance with established guidelines and as authorized by Care Coordinators.
  • Maintains team in/out schedule, and assists with projects or initiatives related to job responsibilities, participates in orientation and committees, and performs other related duties, as requested by their Manager.


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