Gas Utility Field Operations Supervisor
2 weeks ago
Job Overview
">We are seeking an experienced and skilled Field Service Leader to join our team in British Columbia. As a key member of our operations team, you will supervise and manage a group of Field Service Representatives responsible for the installation of gas meters for residential and small commercial customers.
About the Role
">This role requires strong leadership, management, and technical skills. You will be responsible for ensuring all installations are completed safely, efficiently, and in compliance with all regulatory standards. This includes participating in and assisting with the training of Field Service Representatives.
Key Responsibilities
">- Supervision and Management:
- Lead and manage a team of Field Service Representatives.
- Assign and schedule work orders and ensure timely completion.
- Monitor performance and provide regular feedback and coaching.
- Conduct performance evaluations and implement improvement plans as needed.
- Training Oversight:
- Participate in a paid 3-week training course for Field Service Leaders.
- Assist in the training of Field Service Representatives, including providing guidance and support.
- Ensure that all team members complete the training successfully and are prepared for field responsibilities.
- Provide ongoing coaching and support to newly trained representatives as they transition to fieldwork.
- Quality Assurance and Safety:
- Ensure all installations comply with relevant codes, standards, and regulations.
- Conduct regular safety audits and ensure adherence to safety protocols.
- Investigate and resolve any safety incidents or compliance issues.
- Customer Service:
- Address escalated customer concerns and issues.
- Maintain high levels of customer satisfaction through effective service delivery and problem resolution.
- Foster a customer-centric culture within the team.
- Documentation and Reporting:
- Review and approve installation documentation and reports submitted by Field Service Representatives.
- Maintain accurate records of team activities and performance.
- Report on team performance and project status to the Project Manager.
Requirements
">- Education and Experience:
- High school diploma or equivalent.
- Previous management and supervisory experience an asset.
- Experience in gas fitting.
- Experience in the gas meter installation industry or a related field is preferred.
- Skills and Competencies:
- Strong leadership and management skills.
- Excellent problem-solving and troubleshooting abilities.
- Effective communication and interpersonal skills.
- Strong organizational and time management skills.
- High level of technical and mechanical aptitude.
- Instruction and inspection skills.
- Certifications and Licenses:
- Class B license for gas fitting valid in British Columbia required.
- Valid driver's license, abstract required.
- Criminal background check required.
Compensation and Benefits
">- A competitive salary ranging from $85,000 to $105,000 per year.
- A comprehensive health and dental benefits package.
- Opportunities for professional development and career advancement.
- A supportive and dynamic team environment.
This role offers a challenging and rewarding opportunity for individuals who are passionate about leading a team and delivering exceptional results. If you have a strong track record of success in a similar role and are looking for a new challenge, please submit your application.
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