Gas Meter Installation Team Lead

1 week ago

Castlegar, Canada Arch Staffing & Consulting Full time

We are seeking an experienced Field Service Leader to join our team in British Columbia. As the leader, you will oversee and manage a team of Field Service Representatives responsible for the installation of gas meters for residential and small commercial customers.

Key Responsibilities:
  • Supervision and Management
    • Lead and manage a team of Field Service Representatives
    • Assign and schedule work orders and ensure timely completion
    • Monitor performance and provide regular feedback and coaching
    • Conduct performance evaluations and implement improvement plans as needed
  • Training Oversight
    • Participate in a paid 3-week training course for Field Service Leaders
    • Assist in the training of Field Service Representatives, including providing guidance and support
    • Ensure that all team members complete the training successfully and are prepared for field responsibilities
    • Provide ongoing coaching and support to newly trained representatives as they transition to fieldwork
  • Quality Assurance and Safety
    • Ensure all installations comply with relevant codes, standards, and regulations
    • Conduct regular safety audits and ensure adherence to safety protocols
    • Investigate and resolve any safety incidents or compliance issues
  • Customer Service
    • Address escalated customer concerns and issues
    • Maintain high levels of customer satisfaction through effective service delivery and problem resolution
    • Foster a customer-centric culture within the team
  • Documentation and Reporting
    • Review and approve installation documentation and reports submitted by Field Service Representatives
    • Maintain accurate records of team activities and performance
    • Report on team performance and project status to the Project Manager
    Requirements:
    • High school diploma or equivalent
    • Previous management and supervisory experience an asset
    • Experience in gas fitting
    • Experience in the gas meter installation industry or a related field is preferred
    Compensation:

The estimated salary range for this position is $85,000 to $105,000 per year, depending on experience.

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