Procurement Clerk

1 month ago


Halifax, Nova Scotia, Canada Government of Nova Scotia Full time
About the Role

The Government of Nova Scotia is seeking a highly skilled IT Procurement Clerk to join our team in the Department of Cyber Security & Digital Solutions. As an IT Procurement Clerk, you will play a critical role in ensuring the smooth delivery of procurement services to clients within the NS Government and Nova Scotia Health/IWK.

Key Responsibilities
  • Process client requests to purchase hardware and software, ensuring timely and efficient delivery.
  • Work with Service Level Agreements and Operational Level Agreements to ensure compliance and effective service delivery.
  • Perform various administrative assignments, including data entry, record-keeping, and reporting.
  • Deliver IT Tier 1 support in procurement services, providing excellent customer service and resolving issues in a timely manner.
  • Problem-solve and recommend solutions to complex procurement issues.
  • Process IT Procurement Invoices and Purchase Orders, ensuring accuracy and compliance.
  • Reconcile financial billing statements and update ticket systems and databases.
  • Work with automated procurement systems and tools to streamline processes and improve efficiency.
  • Manage and resolve escalations pertaining to the procurement and delivery of IT hardware and software.
  • Work with software license management to ensure compliance and effective use of software assets.
  • Work independently and as a team member, collaborating with senior leadership and executives to achieve service excellence.
  • Build relationships with vendors to ensure effective procurement and delivery of IT services.
  • Work in a high-pressure and fast-paced environment, multitasking and meeting strict deadlines.
  • Timely resolution to procurement and billing inquiries.
Requirements
  • Proven experience in IT procurement, providing service excellence to clients in the NS Government and Nova Scotia Health/IWK.
  • Passion for working in IT procurement and with IT vendors.
  • Experience in IT technology and understanding of current technology trends.
  • Experience in procurement services, including purchasing goods, billing, analyzing, and problem-solving.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to interact with all organizational levels and demonstrate strong professional presence.
  • Ability to communicate effectively and ensure clients are well-informed of necessary steps to resolve issues.
  • Ability to schedule tasks and priorities in a fast-paced environment.
  • Demonstrated ability to troubleshoot, recommend, and implement solutions.
  • Promote and maintain a professional and positive attitude between teams during times of pressure.
  • Knowledge of software such as FileNet, Assyst, SAP, Adobe, Excel, Outlook Email, and Ticketing tools.
  • Knowledge of procurement processes and IT asset management, including IT hardware and software.
Education and Experience

To be successful in this position, you have a High School diploma and four (4) years of experience in a related field. An equivalent combination of training and experience may be acceptable.

We will assess the qualifications using one or more of the following tools: written test, oral presentation, interview, and reference checks.


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