IT Specialist

About the Role

The IT Procurement Clerk will be responsible for delivering Procurement services to clients within the NS Government and Nova Scotia Health/IWK. This includes process client requests to purchase hardware and software, work with Service Level Agreements and Operational Level Agreements, and perform various administrative assignments.

Key Responsibilities

• Process client requests to purchase hardware and software
• Work with Service Level Agreements and Operational Level Agreements
• Perform various administrative assignments
• Deliver IT Tier 1 support in procurement services
• Problem solving and solutions
• Process IT Procurement Invoices
• Process IT Procurement Purchase Orders
• Reconcile financial billing statements
• Update ticket system and database
• Work with automated procurement systems and tools
• Manage and resolve escalations pertaining to the procurement and delivery of IT hardware and software
• Work with software license management

Requirements

• Proven experience in IT Procurement and with IT Vendors
• Experience in IT technology and understanding current technology trends
• Experience in procurement services such as purchasing goods, billing, analyzing, and problem solving
• Detail oriented
• Ability to interact with all organizational levels and demonstrate strong professional presence
• Ability to communicate and ensure the client is well-informed of the necessary steps to resolve their issues
• Ability to schedule tasks and priorities, in a fast-paced environment
• Demonstrated ability to troubleshoot, recommend and implement solutions
• Promote and maintain a professional and positive attitude between the different teams during times of pressure
• Knowledge of software such as FileNet, Assyst, SAP, Adobe, Excel, Outlook Email, Ticketing tools
• Knowledge of procurement processes
• Knowledge of IT Asset Management including IT Hardware & Software

Education & Experience

To be successful in this position, you have a High School diploma as well as four (4) years of experience where. An equivalent combination of training and experience may be acceptable.

About the Department

The Department of Cyber Security and Digital Solutions (CSDS) prioritizes people and is dedicated to driving digital transformation that meets modern expectations. Our mission is to support government departments and partners in their digital transformation journeys, ensuring that digital services are user-centered, efficient, and impactful for all Nova Scotians.

What We Offer

• Work-Life Balance with a 35-hour work week
• Defined Benefits Pension Plan for a stable retirement
• Generous Time Off, including all national/civic holidays, 18 sick days, and family leave provisions
• Flexible Work Arrangements, including hybrid schedules
• Employee and Family Assistance Programs for resources and guidance
• Short- and long-term disability assistance when required
• Cross-Sector Collaboration, engaging with various government departments
• Growth & Development opportunities within the department and beyond
• Lifelong Learning through training and development programs
• Professional Advancement, making a meaningful impact