Multilingual Customer Service Expert

1 month ago


Cambridge, Ontario, Canada CB Canada Full time

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at CB Canada. This role is responsible for providing exceptional customer service and helping to elevate customer experiences through a deep understanding of customer needs, motivations, and emotions.

Key Responsibilities:

  • Work closely with internal stakeholders to enhance customer experiences
  • Identify gaps and recommend strategies to strengthen customer experience metrics
  • Design marketing and engagement strategies for new products or services
  • Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication

Requirements:

  • Strong business writing skills, including email correspondence
  • Collaboration and project management expertise
  • Technical skills, including CRM software knowledge
  • Excellent interpersonal, customer service, and communications skills
  • Data interpretation and analysis ability

About CB Canada:

CB Canada is a leading organization in the industry, offering a great bonus plan, profit sharing, and competitive compensation. We promote a culture of excellence, innovation, and customer satisfaction.



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